At a Glance
- Tasks: Manage properties, support residents, and oversee maintenance tasks.
- Company: Grange Property Management, a supportive and community-focused organisation.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Join a friendly team and enjoy a dynamic work environment.
- Why this job: Make a real difference in residents' lives while developing your management skills.
- Qualifications: Strong communication skills and a good understanding of building maintenance.
The predicted salary is between 23833 - 29129 £ per year.
Salary: £8,393.85 per annum
Job Location: Ashford - Stonegate Place
Hours: 12 hours per week
Contract Type: Permanent
Operating Company: Grange Property Management
Are you customer focused, confident and logical with excellent communication skills? Grange Property Management are looking for a Visiting Scheme Manager to look after our properties at Stonegate Place in Ashford. With a 'can do' attitude you'll prioritise and manage your own workload independently. This is a varied and customer facing role supporting residents in maintaining their well-being and independence.
Lone working you'll have support from your Regional Manager and Head Office Team along with a Training and Support Assistant. Organised and able to work on multiple tasks, you'll have a good understanding of building maintenance as you'll be responsible for the general management of the building including organising repairs and maintenance of communal areas as well as to the structure of the property. You'll also oversee contractors who are on annual contracts and carry out the communal cleaning, gardening and window cleaning.
You'll be an excellent communicator who enjoys working closely with people from all backgrounds, able to develop and nurture good working relationships with residents, contractors and clients. As the first point of contact for any resident complaints, leasehold enquiries or property alterations you'll be able to advise and empathise with the resident age group which is typically 60 plus.
A good standard of IT knowledge and understanding is an important factor within the Scheme Managers role, as you will be required to use applications such as Outlook and Word.
Information on the scheme: Our friendly scheme at Church Court, Reigate offers 27 two-and-three-bedroom flats and houses in a welcoming community setting.
Closing Date: 18th November 2026
Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Visiting Scheme Manager in Kent employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a dynamic and supportive work culture that fosters creativity and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including a generous car allowance and flexible working options. Our Manchester base location allows for a vibrant urban experience while contributing to meaningful projects that make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Visiting Scheme Manager in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarion Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarion Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visiting Scheme Manager in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarion Housing:Your cover letter is your chance to shine! Tell us why you want to work at Clarion Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarion Housing!
How to prepare for a job interview at Clarion Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
