At a Glance
- Tasks: Support residents and improve community safety while tackling anti-social behaviour.
- Company: Award-winning Clarion Housing Group with a focus on community and collaboration.
- Benefits: Competitive salary, flexible hybrid work, and lifestyle-supporting benefits.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused attitude and ability to travel across the Kent region.
The predicted salary is between 37607 - 43780 £ per year.
Location: Maidstone - County Gate - Hybrid
Salary: £37,607 - £43,780 per annum pro rata (£18,803 pro rata'd)
Hours: 18 hours per week - Monday & Tuesday all day & Wednesday 9-1pm
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We have a rare and exciting position available for a customer-focused Neighbourhood Response Officer to join us in the Kent team covering, but not limited to, the Tonbridge & Malling area. You'll be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered. Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented.
This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to carry out shadow visits and attend the office when required as part of the training and induction process. You will also be required to attend the office at least one day per month for meetings. Applicants must be able to travel across the Kent region as required so access to own vehicle is essential. Occasional travel across the South region may be required as and when needed.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Closing Date: Wednesday 17th June 2026 at midnight.
Neighbourhood Response Officer in Kent employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an award-winning employer, recognised as Employer of the Year at the Housing Heroes Awards 2025. Our hybrid working model in Maidstone offers flexibility while fostering a collaborative and supportive work culture, where your contributions directly impact the community. With a strong commitment to employee growth and a comprehensive benefits package, we ensure that our team members are well-equipped to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Response Officer in Kent
✨Tip Number 1
Get to know the company! Before your interview, check out Clarion's website and social media. Understanding their values and recent projects will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can support residents and tackle anti-social behaviour.
✨Tip Number 3
Show your passion for community work! During the interview, share specific examples of how you've positively impacted your community or dealt with challenging situations. This will demonstrate your commitment to being a great Neighbourhood Response Officer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows that you're proactive and keen on the role!
We think you need these skills to ace Neighbourhood Response Officer in Kent
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you fully understand what a Neighbourhood Response Officer does. Check out the role profile on our website and get a feel for the responsibilities and skills needed. This will help you tailor your application to show us you're the perfect fit!
Show Your Passion:We love seeing candidates who are genuinely excited about the role. In your application, let us know why you're interested in working with us and how you can contribute to keeping our estates clean and safe. A bit of enthusiasm goes a long way!
Be Clear and Concise:When it comes to your written application, clarity is key. Use straightforward language and avoid jargon. Make sure your points are easy to read and get straight to the point. We want to see your skills and experience without having to sift through fluff!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find all the info you need about us and the benefits we offer right there!
How to prepare for a job interview at Clarion Housing
✨Know Your Role
Before the interview, make sure you thoroughly understand the Neighbourhood Response Officer role. Familiarise yourself with the responsibilities, such as working with residents and external agencies, and how to address anti-social behaviour. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Focus
As a customer-focused role, be prepared to share examples of how you've successfully supported customers in the past. Think about specific situations where you’ve resolved issues or improved experiences for others. This will demonstrate your ability to connect with residents and handle their concerns effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, you might be asked how you would handle a complaint from a resident about anti-social behaviour. Practise your responses by thinking through potential challenges and how you would approach them, highlighting your collaborative skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
