At a Glance
- Tasks: Support residents with their tenancies and help reduce arrears.
- Company: Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, hybrid work, and a commitment to diversity and inclusion.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 33608 - 38958 £ per year.
Location: Hybrid/Haywards Heath
Salary: £33,608 - £38,958 per annum
Hours: 36 per week
Contract Type: Permanent
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You'll undertake tenant home visits to engage with customers, review individual circumstances, and provide appropriate advice and support. You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure.
Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a hybrid role with a base location at our office in either Haywards Heath. Candidates will be expected to work flexibly between the office and home in line with business needs. Applicants must have the ability to travel across the region to remote locations where public transport may not be available. This post is subject to Basic Criminal Record Check Clearance.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Account Specialist Contract in Haywards Heath employer: Clarion Housing
As a Customer Care & Quality Team Leader at our hybrid location in Islington, London or Manchester, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working arrangements, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
