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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Other info: Flexible working environment with opportunities to cover various schemes.
- Why this job: Make a real impact in the lives of residents while expanding your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 25179 - 32203 £ per year.
Location: Leatherhead - Clements House
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team. We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities. As the first point of contact for our residents, you'll have excellent communication skills and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills, you'll be able to organise and prioritise your own workload whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Applicants must be able to travel across the region as required. Although based at Clements House, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Locations
Over 55's Housing - Complex Manager in Guildford, Surrey employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Guildford, Surrey
✨Tip Number 1
Get to know the company before your interview! Check out their website and social media to understand their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer care skills and how you can manage emergencies calmly, just like they need for the Over 55's Housing role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. This is especially important since you'll be the first point of contact for residents, contractors, and visitors.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in Guildford, Surrey
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Over 55's Housing - Complex Manager role involves. Check out the job description on our website and think about how your skills match up with what we're looking for.
Show Off Your Skills: When you're putting together your application, highlight your customer care skills and any relevant experience in Facilities Management. We want to see how you can bring your expertise to our team and make a difference for our residents.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you have all the latest info about the role and our company. Plus, you'll find more about the benefits we offer!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Complex Manager in Over 55's Housing. Familiarise yourself with the responsibilities mentioned in the job description, such as managing access to the building and ensuring security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role involves being the first point of contact for residents, it's crucial to highlight your customer care skills. Prepare examples from your past experiences where you've successfully handled resident queries or emergencies. This will demonstrate your ability to provide excellent service and maintain a calm demeanour under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview, especially related to emergencies or difficult situations. Think about how you would handle various scenarios, such as a security breach or a resident needing urgent assistance. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new managers, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.