At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage rent payment processes.
- Company: Join Clarion Housing Group, a top-rated employer dedicated to rewarding hard work.
- Benefits: Enjoy hybrid working, competitive salary, and lifestyle-supporting benefits.
- Why this job: Be part of a motivated team making a real impact in the community.
- Qualifications: Experience in managing teams in customer-focused and high-volume environments is essential.
- Other info: This role requires UK residency; visa sponsorship is not available.
The predicted salary is between 39325 - 47087 £ per year.
Location: Hybrid - Greater London House, London
Salary: London - £39,325 - £47,087 per annum National - £36,953 - £43,048 per annum
Hours: 36 hours per week
Contract Type: 12 month Secondment/Fixed Term Contract
We have an exciting opportunity for a Financial Income Team Leader to join our Financial Services team in London. In a nutshell, you will lead a dedicated and motivated team ensuring there is a unified approach to delivering exceptional customer service as well as ensuring the team delivers all tasks on a timely and accurate basis and in line with the service level agreement.
You will create, maintain and continuously review all processes and procedures to ensure they are fit for purpose to facilitate accurate and controlled processing of all rent payment activities. Effectively resource plan to ensure that all team responsibilities are covered and service level agreement timescales are maintained, where necessary implement contingency plans to maximise service delivery and maintain standards.
A few other key duties include:
- Ensure the team are appraised, motivated and in possession of the appropriate training and tools to perform their role
- Take a proactive approach to resolving queries quickly and to a satisfactory conclusion, representing the team in a positive manner
- Ensure that all processes and procedures are always followed correctly, ensuring any changes to processes are agreed, documented and communicated to all affected parties
We are looking for someone with experience of managing individuals in a customer-focused environment and experience of working in a high-volume transactional environment, working to tight timescales. You will have strong investigatory skills and a good level of fraud awareness as well as excellent IT skills, specifically Microsoft Word, Excel and Outlook.
Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a hybrid role with a base location at our offices in Camden, London. Candidates will be expected to work from the office at least one day per week. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Financial Income Team Leader employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Income Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Financial Income Team Leader. Understand how to lead a team effectively in a customer-focused environment, as this will be crucial during interviews. Be ready to discuss your experience in managing teams and delivering exceptional service.
✨Tip Number 2
Brush up on your knowledge of financial processes and procedures, especially those related to rent payment activities. Being able to articulate how you would maintain and review these processes will demonstrate your suitability for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries in the past. Highlight your investigatory skills and any experience you have with fraud awareness, as these are important aspects of the job.
✨Tip Number 4
Since this is a hybrid role, be ready to discuss your approach to remote team management. Share strategies you've used to keep teams motivated and productive, especially when working from home.
We think you need these skills to ace Financial Income Team Leader
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Financial Income Team Leader position. Make sure you understand the key responsibilities and required skills, such as managing a team in a customer-focused environment and having strong investigatory skills.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your management experience, customer service skills, and any specific achievements in high-volume transactional environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background and skills make you a perfect fit for leading a team and ensuring exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Clarion Housing
✨Showcase Your Leadership Skills
As a Financial Income Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and developed your team members.
✨Highlight Customer Service Experience
Since the role involves delivering exceptional customer service, be ready to discuss your experience in customer-focused environments. Share specific instances where you resolved customer queries effectively and maintained high service standards.
✨Demonstrate Process Improvement Knowledge
The job requires maintaining and reviewing processes for accuracy. Be prepared to talk about any process improvements you've implemented in previous roles, showcasing your ability to enhance efficiency and accuracy in operations.
✨Familiarise Yourself with Relevant Software
Strong IT skills are essential for this position. Brush up on Microsoft Word, Excel, and Outlook before the interview. You might be asked to demonstrate your proficiency or discuss how you've used these tools in your previous roles.