Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents with their tenancies and manage income collection.
- Company: Clarion Housing Group, dedicated to social value and community support.
- Benefits: Competitive salary, flexible hybrid work, and lifestyle benefits.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 35199 - 40856 £ per year.
Location: Hybrid/Islington, London
Salary: £35,199 - £40,856 per annum
Hours: 36 per week
Contract Type: x2 Permanent and x2 12 Months Fixed Term Contracts
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations.
With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you're motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.
If this sounds like an opportunity for you, please review the full role profile before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Closing Date: Thursday 21st May 2026 at midnight. Interviews will be held on Monday 1st and Tuesday 2nd June 2026 at our Corsica Street office in Islington.
At Clarion Housing Group, we support the responsible use of AI. This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work flexibly between the office and home. Applicants must be able to travel across the region to remote locations where public transport may not be available. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. We reserve the right to close this advert early.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Account Specialists x4 employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialists x4
✨Tip Number 1
Get to know the company! Research Clarion Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Account Specialist, you'll need to empathise with residents. Role-play common scenarios with friends or family to boost your confidence and clarity when discussing sensitive topics.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Clarion Housing.
We think you need these skills to ace Customer Account Specialists x4
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. Make sure you understand what we're looking for in a Customer Account Specialist. Tailor your application to highlight how your skills and experiences match our needs.
Showcase Your Communication Skills: Since this role is all about helping residents, it's crucial to demonstrate your compassionate communication skills. Use examples from your past experiences where you've successfully guided customers through tough situations, showing empathy and clarity.
Highlight Relevant Experience: If you've got experience in customer account management or social housing, make sure to shout about it! We want to see how you've handled similar responsibilities before, especially when it comes to managing arrears and using technology like CRM systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need to complete your application smoothly!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Account Specialist. Familiarise yourself with the responsibilities, especially around income collection and arrears management. Research Clarion Housing and their values to show you're genuinely interested in making a difference.
✨Showcase Your Empathy
This role requires strong communication skills and the ability to empathise with residents. Prepare examples from your past experiences where you've successfully navigated challenging situations or helped someone in need. This will demonstrate your capability to connect with customers effectively.
✨Brush Up on Tech Skills
Since you'll be using Microsoft Dynamics and other CRM systems, it’s a good idea to brush up on these tools. If you have experience with similar platforms, be ready to discuss how you used them to improve customer interactions or streamline processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about potential challenges you might face in this role and how you would handle them. Practising these responses can help you feel more confident during the interview.