Account Specialist I in Cambridge

Location: Hybrid/March, Cambridgeshire Contract Type: 12 Month Fixed Term Contract Are you ready to step into a role where you can make a genuine difference in people's lives. As a Customer Accounts Specialist , you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Tuesday 28th July 2026 at midnight. This is a hybrid role with a base location at our office in March. candidates will be expected to work from the office at least 1 day per week. Applicants must have the ability to travel across the region to remote locations where public transport may not be available. Diversity and Inclusion We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.