At a Glance
- Tasks: Deliver exceptional customer service and create memorable home experiences for new homeowners.
- Company: Join Clarion Housing Group, a leader in creating inclusive communities.
- Benefits: Competitive salary, flexible working, and lifestyle-supporting benefits.
- Other info: Home-based role with travel opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer service and knowledge of new build homes is essential.
The predicted salary is between 34869 - 43586 £ per year.
Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions.
Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum.
Hours: 36 per week.
Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region).
We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home.
This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.
We'll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes.
You'll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you'll be responsible for creating high quality Home User Guides for each new home.
You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.
We're looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey.
You'll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.
A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential.
We're looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.
In addition, you'll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.
If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!
If this sounds like an opportunity for you, please review the full role profile and behaviours on our careers page before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
This is a home-based role with regular travel across the South, East and Central regions. You'll be required to work from the office one day per week, but this is dependent on site work requirements.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Home Experience Executive x2 in Bristol employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an exceptional employer that values hard work and commitment. Our home-based roles offer flexibility while ensuring you are part of a supportive team dedicated to delivering outstanding customer experiences in the housing sector. With competitive salaries, comprehensive benefits, and a strong focus on diversity and inclusion, we provide ample opportunities for personal and professional growth, making us an ideal choice for those seeking meaningful employment in the South West and East regions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Home Experience Executive x2 in Bristol
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and snagging inspections. Role-play with a friend or use our resources to boost your confidence and ensure you can articulate your experience effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Home Experience Executive x2 in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in the housing sector. We want to see how your skills align with the role of a Customer Home Experience Executive!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve delivered excellent customer service or resolved issues in the past. We love seeing real-life success stories that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our careers page. It’s the best way for us to receive your details and ensures you’re considered for the position. Don’t miss out on this opportunity!
How to prepare for a job interview at Clarion Housing
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in the context of new build homes. Be ready to share specific examples of how you've handled customer queries and resolved issues, as this role is all about creating memorable experiences for customers.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities, like conducting home demonstrations and managing snagging inspections. Prepare to discuss how your skills align with these tasks and how you can contribute to delivering best-in-class service.
✨Show Off Your Tech Skills
Since you'll be using Microsoft Office and CRM systems, be prepared to talk about your proficiency with these tools. Maybe even bring up a time when you used them to improve workflow or enhance customer communication—this will show you're ready to hit the ground running.
✨Demonstrate Your Passion for Customer Experience
This role is all about ensuring customers feel valued and supported. Share your passion for customer service and any initiatives you've taken in previous roles to enhance customer satisfaction. This will help you stand out as someone who truly cares about the customer journey.
