At a Glance
- Tasks: Deliver exceptional customer service and create memorable home experiences for new homeowners.
- Company: Join Clarion Housing Group, a leader in creating inclusive communities.
- Benefits: Competitive salary, flexible working, and a supportive environment for personal growth.
- Other info: Home-based role with travel opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer service and knowledge of new build homes is essential.
The predicted salary is between 34869 - 43586 £ per year.
Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions.
Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum
Hours: 36 per week
Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region)
We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.
We'll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You'll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you'll be responsible for creating high quality Home User Guides for each new home.
You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.
We're looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey. You'll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.
A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential. We're looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.
In addition, you'll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.
If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!
If this sounds like an opportunity for you, please review the full role profile and behaviours on our careers page before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
This is a home-based role with regular travel across the South, East and Central regions. You'll be required to work from the office one day per week, but this is dependent on site work requirements.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Home Experience Executive x2 in Bath employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an exceptional employer that values diversity and inclusion, ensuring every employee feels valued and empowered to reach their full potential. With a strong commitment to employee growth, we offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises work-life balance, making this home-based role in the South West and East regions not only rewarding but also flexible and accommodating for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Home Experience Executive x2 in Bath
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and home experience. Think about your past experiences and how they align with the role, so you can share relevant examples that highlight your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity and ready to take the next step in your career with us.
We think you need these skills to ace Customer Home Experience Executive x2 in Bath
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience. Show us how your background in customer service and knowledge of new build homes makes you the perfect fit for this role.
Showcase Your Customer Service Skills:Since this role is all about providing top-notch customer experiences, make sure to highlight any previous roles where you've excelled in customer service. Share specific examples that demonstrate your ability to resolve issues and create positive experiences.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clarion Housing
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in the housing sector. Be ready to share specific examples of how you've handled customer queries or issues, particularly around new build homes. This will show that you understand the role and can deliver the best experience for customers.
✨Familiarise Yourself with NHBC Standards
Since snagging inspections and defect management are key parts of this role, it’s crucial to have a solid understanding of NHBC standards. Do some research and be prepared to discuss how these standards impact customer satisfaction and home quality during your interview.
✨Show Off Your Tech Skills
Proficiency in Microsoft Office and CRM systems is essential for this position. Be ready to talk about your experience with these tools, perhaps even sharing how you've used them to improve customer communication or streamline processes in previous roles.
✨Demonstrate Your Passion for Customer Experience
This role is all about creating memorable experiences for customers. Think of ways you can convey your passion for customer service during the interview. Share stories that highlight your commitment to going above and beyond for customers, and how you’ve made a positive impact in past roles.
