At a Glance
- Tasks: Manage complex legal disputes and negotiate fair outcomes using Alternative Dispute Resolution principles.
- Company: Join a forward-thinking organisation focused on improving customer experiences.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Permanent role with a supportive team culture and career advancement opportunities.
- Why this job: Make a real difference in residents' lives while developing your legal skills.
- Qualifications: Experience in mediation, dispute resolution, and case management is essential.
The predicted salary is between 37854 - 47319 £ per year.
Location: Hybrid - Manchester or London
Salary: London - £37,854 - £47,319 per annum, pro rata; National - £34,869 - £43,586 per annum, pro rata
Hours: 36 hours per week
Contract Type: Permanent
We have TWO exciting new opportunities for Alternative Dispute Officers to join our Legal Disrepair team based in Manchester or London. Reporting to the Alternative Dispute Manager, you'll be responsible for managing complex legal disrepair disputes from receipt through to resolution, applying Alternative Dispute Resolution (ADR) principles, investigation, negotiation and evidence-based decision making to achieve fair, proportionate and cost-effective outcomes.
This role supports a resolution-focused culture that improves customer experience, increases choice and delivers better outcomes for residents while minimising unnecessary escalation to formal legal proceedings.
We'll look to you to have experience in mediation, dispute resolution, complaint handling and complex case management. Preparing witness statements, collating evidence, trial preparation and attending or representing the organisation at court hearings when required.
If you have experience managing legal disrepair cases, housing-related disputes and understand Alternative Dispute Resolution principles and dispute resolution models, then we would like to hear from you.
Please review the full role profile and Behaviours. Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Alternative Dispute Officer employer: Clarion Housing
As a Customer Care & Quality Team Leader at our hybrid location in Islington, London or Manchester, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working arrangements, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
