At a Glance
- Tasks: Manage neighbourhood properties, assist with customer visits, and tackle anti-social behaviour.
- Company: Join Clarion Housing Group, a leader in community-focused housing solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and lifestyle-supporting benefits.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused attitude and willingness to travel across regions.
The predicted salary is between 30000 - 40000 € per year.
Location: Birmingham, Lombard House - hybrid working arrangement
Hours: 36 hours per week
Contract Type: Secondment/fixed term contract - 12 months
We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign‐up appointments, and identifying and investigating tenancy breaches and reports of anti‐social behaviour.
Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you to develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly‐tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.
If this sounds like an opportunity for you then take a look at the full role profile for more information.
Closing Date: Sunday 10th May 2026 at midnight
Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Birmingham. Candidates will be expected to work from the office, as well as the ability to travel across the local region as and when required. This post is subject to Basic Criminal Record Check Clearance.
Neighbourhood Response Officer in West Bromwich employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our Neighbourhood Response Officers to make a real difference in the community. With a hybrid working arrangement based in Birmingham, employees benefit from flexible working hours, opportunities for professional growth, and a commitment to employee well-being through competitive salaries and comprehensive benefits. Join us to be part of a team dedicated to creating clean, safe, and vibrant neighbourhoods while enjoying a fulfilling career with meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Response Officer in West Bromwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Clarion Housing Group. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to neighbourhood management and customer service. The more comfortable you are speaking about your experiences, the more confident you'll be during the real deal.
✨Tip Number 3
Show off your local knowledge! Since this role involves working closely with residents and understanding the community, be prepared to discuss local issues or initiatives. This will demonstrate your commitment to making a positive impact in the neighbourhood.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Neighbourhood Response Officer role!
We think you need these skills to ace Neighbourhood Response Officer in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Response Officer role. We want to see how you can contribute to making our neighbourhoods clean and safe!
Showcase Your Customer Focus:Since this role is all about customer interaction, don’t forget to emphasise your customer service skills. Share examples of how you've successfully engaged with residents or handled challenging situations in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the recruitment pipeline quickly!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Neighbourhood
Before the interview, do your homework on the areas you'll be managing. Familiarise yourself with local issues, community groups, and any recent developments in Birmingham. This will show your potential employer that you're genuinely interested and ready to engage with residents.
✨Demonstrate Customer Focus
As a Neighbourhood Response Officer, customer service is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved conflicts or improved a situation for someone – this will highlight your ability to work collaboratively with residents and other teams.
✨Showcase Problem-Solving Skills
Be ready to discuss specific instances where you've identified and tackled issues, especially related to tenancy breaches or anti-social behaviour. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the current challenges the team faces or how success is measured in this role. This not only shows your interest but also helps you gauge if the position aligns with your career goals.
