At a Glance
- Tasks: Provide expert welfare benefits advice and help maximise income for residents.
- Company: Join Clarion Housing Group, a leader in social housing with a supportive culture.
- Benefits: Competitive salary, hybrid work, and a commitment to your professional growth.
- Other info: Enjoy a dynamic work environment with opportunities for career advancement.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in customer service and casework, ideally in social housing.
The predicted salary is between 35199 - 40855 £ per year.
Location: Hybrid/Penge
Salary: London - £35,199 - £40,855 per annum / National - £33,618 - £38,958 per annum
Hours: 36 per week
Contract Type: Permanent
We’re currently recruiting for a Welfare Benefits Advisor to provide a comprehensive welfare benefits advice and income maximisation service to Clarion customers. Working within Specialist Services, in a regional integrated sustainment and welfare benefits advisory team, you’ll manage welfare benefit casework end to end with the aim of income maximisation and prevention of eviction.
Other key responsibilities include:
- Developing and maintaining positive relationships with internal staff across Clarion and external agencies such as Local Authorities and the Department of Work and Pensions to create an individual action plan with the objective of ensuring income maximisation and a successful sustained tenancy.
- Managing welfare benefit casework referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements.
- To ensure a high quality welfare benefit advisory service is delivered to residents.
- Managing the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
The ideal candidate will show proven commitment to delivering excellent customer service and will come to us with demonstrable experience of providing advice to residents. You’ll already have experience of effective case work as well as the ability to interpret and resolve complex benefit cases. Experience of working within a social housing environment would also be beneficial.
If you’re a customer focused individual with a dedication to safeguarding residents, we want to hear from you now!
If this sounds like an opportunity for you, please review the full role profile and behaviours before applying – Welfare Benefits Advisor and Behaviours & Mandatory Accountabilities OD Level 6.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a hybrid role with a base location offered at our office in Penge. Candidates will be expected to work from the office at least one or twice a month and attend meetings as required.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Welfare Benefits Advisor employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Welfare Benefits Advisor, you will benefit from a competitive salary, flexible hybrid working arrangements, and the opportunity to make a meaningful impact in the lives of our residents while collaborating with a dedicated team. Our commitment to rewarding hard work and fostering a positive environment makes Clarion a fantastic place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Advisor
✨Network Like a Pro
Get out there and connect with people in the welfare benefits sector! Attend local events, join online forums, or even reach out to current employees at Clarion. Building relationships can open doors and give you insider info on job opportunities.
✨Showcase Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in managing welfare benefit casework. Use specific examples that demonstrate your ability to maximise income and support residents effectively.
✨Prepare for Interviews
Do your homework on Clarion and the role of a Welfare Benefits Advisor. Be ready to discuss how you can contribute to their mission of providing excellent customer service and safeguarding residents. Practice common interview questions to boost your confidence!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and the company culture.
We think you need these skills to ace Welfare Benefits Advisor
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. It’s packed with clues about what we’re looking for in a Welfare Benefits Advisor. Make sure your application reflects the key responsibilities and skills mentioned.
Show Off Your Experience:We want to see your experience shine through! Highlight any relevant casework or customer service experience you have, especially if it relates to welfare benefits or social housing. Use specific examples to demonstrate how you've made a difference.
Tailor Your Application:Don’t just send a generic application. Tailor your CV and cover letter to match our needs. Use the same language as the job description to show us you understand the role and are genuinely interested in joining our team.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Make sure you brush up on welfare benefits and the specific policies relevant to the role. Familiarise yourself with the key responsibilities mentioned in the job description, like income maximisation and case management. This will show that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your ability to handle complex benefit cases and provide excellent customer service. Think about specific situations where you successfully resolved issues or improved a client's situation. This will help you stand out as a candidate who can deliver results.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Since the role involves working with various stakeholders, showing that you can communicate effectively and maintain positive relationships is crucial. A friendly attitude and good listening skills can go a long way!
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also gives you valuable insights into whether this job is the right fit for you.
