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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Award-winning employer dedicated to making a difference in people's lives.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Other info: Flexible working environment with potential for career advancement.
- Why this job: Make a real impact in the lives of residents while developing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 25179 - 32203 £ per year.
Location: Leatherhead - Clements House
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you will have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Wednesday 13th May 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Clements House, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Surrey employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to facilities management and customer care. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing communal areas and your ability to handle emergencies. Make sure they see how you can make a difference in their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Over 55's Housing - Complex Manager in Surrey
Some tips for your application 🫡
Show Off Your Customer Care Skills: Make sure to highlight your customer care experience in your application. We want to see how you've made a difference for residents or clients in the past, so share specific examples that showcase your communication skills and ability to handle various situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how their skills align with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Make sure you understand the role of a Complex Manager in Over 55's Housing. Familiarise yourself with the responsibilities, such as managing access and ensuring security. Research the company’s values and recent achievements, like being named Employer of the Year at the Housing Heroes Awards.
✨Showcase Your Communication Skills
As the first point of contact for residents, your communication skills are crucial. Prepare examples of how you've effectively communicated with customers or managed conflicts in the past. This will demonstrate your ability to handle the diverse needs of residents.
✨Demonstrate Flexibility and Calmness
Be ready to discuss situations where you had to remain calm under pressure or adapt to unexpected changes. This is key in facilities management, especially when dealing with emergencies or urgent requests from residents.
✨Highlight Your IT Proficiency
Since good IT skills are essential for this role, be prepared to talk about your experience with various systems. Mention any specific software you've used in facilities management or housing sectors, and how it helped you improve service delivery.