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- Tasks: Lead the design and transition of IT services into live operations.
- Company: Award-winning Clarion Housing Group with a focus on innovation.
- Benefits: Competitive salary, flexible working, and lifestyle support.
- Why this job: Make a real impact in IT service management while enjoying hybrid work.
- Qualifications: Experience in IT Service Management and strong communication skills.
- Other info: Join a dynamic team with opportunities for career growth.
The predicted salary is between 48987 - 61234 £ per year.
Location: Hybrid with any base location
London: £48,987 to £61,234 per annum
National: £45,168 to £56,461 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025.
Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you!
We’re looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner.
With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you’ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations.
By embedding service governance and quality assurance into the delivery lifecycle, you’ll ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.
With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!
Please review the full role profile IT Service Design & Transition Lead and Behaviours & Mandatory Accountabilities OD level 4 before applying.
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Sunday 8th February 2026 at midnight.
This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the office at least once per month. Occasional travel may be required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
IT Service Design & Transition Lead in Rochester employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design & Transition Lead in Rochester
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works in IT service management. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've successfully managed service transitions or improved service design. We want to see your experience in action!
✨Tailor Your Approach
Before any interview, do your homework on the company and the role. Make sure you can speak directly to how your skills align with their needs, especially around stakeholder management and operational readiness. It shows you’re genuinely interested!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Service Design & Transition Lead in Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT Service Management, especially focusing on service design and transition. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves influencing various stakeholders, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you successfully managed relationships or led discussions.
Highlight Relevant Experience: We’re looking for a proven track record in introducing new services into live operation. Be sure to detail your experience with structured transition processes and how you ensured operational readiness in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Service Design Inside Out
Make sure you’re well-versed in IT Service Management principles, especially around service design and transition. Brush up on creating Service Design Packages (SDPs) and be ready to discuss how you've successfully introduced new services into live operations.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your excellent stakeholder management and communication skills. Think of times when you influenced project managers or technical owners, and be ready to share these stories during the interview.
✨Demonstrate Collaboration
Since this role involves working closely with project teams and service operations, come prepared with examples of how you’ve effectively collaborated in past projects. Highlight your ability to ensure operational readiness through teamwork.
✨Understand the Company Culture
Research Clarion Housing Group and their values. Be ready to discuss how your personal values align with theirs, especially regarding quality assurance and service governance. This shows you’re not just a fit for the role, but for the company too!
