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- Tasks: Provide top-notch technical support and manage complex incidents for our tech teams.
- Company: Join a leading housing organisation with a focus on innovation and teamwork.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in tech support while collaborating with dynamic delivery teams.
- Qualifications: Strong background in Microsoft technologies and project management required.
- Other info: Hybrid role with at least one day in the office for team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing organization seeks a Senior Service Desk Analyst to provide technical support for their Data, Digital, and Technology teams. This hybrid role involves managing complex incidents and collaborating with delivery teams. Ideal candidates should have a strong background in Microsoft technologies and project management, along with relevant certifications. The position offers flexible working options, requiring in-office presence at least one day per week. A commitment to excellent customer service is essential.
Hybrid Senior Service Desk Analyst — ITIL & MS 365 in Rochester employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Senior Service Desk Analyst — ITIL & MS 365 in Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft technologies knowledge. We all know that being well-versed in MS 365 and ITIL can set you apart, so make sure you can discuss your experience confidently.
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, this role is all about helping others, so share examples of how you've gone above and beyond to assist users in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Senior Service Desk Analyst — ITIL & MS 365 in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and project management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your background makes you a perfect fit for our team.
Showcase Your Problem-Solving Skills: As a Senior Service Desk Analyst, you’ll be managing complex incidents. In your application, share examples of how you’ve tackled tricky situations in the past. We love to see your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially MS 365. Be ready to discuss how you've used these tools in past roles and how they can benefit the organisation. Having specific examples will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare to share instances where you've gone above and beyond for users. Think about challenging situations you've faced and how you resolved them while keeping the customer satisfied.
✨Familiarise Yourself with ITIL Practices
As a Senior Service Desk Analyst, understanding ITIL is crucial. Brush up on ITIL principles and be prepared to discuss how you've applied them in managing incidents or improving service delivery in previous positions.
✨Prepare for Hybrid Work Questions
Given the hybrid nature of the role, be ready to discuss how you manage your time and productivity when working remotely. Highlight any experience you have with collaboration tools and how you ensure effective communication with your team, even from a distance.