At a Glance
- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Join Clarion Housing Group, an award-winning employer dedicated to making a difference.
- Benefits: Enjoy competitive salary, flexible hours, and a supportive work environment with great perks.
- Other info: This role may require covering other schemes; must be eligible to work in the UK.
- Why this job: Make a real impact in people's lives while growing your skills in a rewarding sector.
- Qualifications: Previous experience in Facilities Management and strong communication skills are preferred.
The predicted salary is between 23587 - 31024 € per year.
Salary: £23,587.20 - £31,024 per annum
Location: Dorking - Lyons Court
Hours: 36 per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 and one of LinkedIn's Top Companies 2024.
We are looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you will have excellent communication skills and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills, you will be able to organise and prioritise your own workload while delivering excellent services to our customers.
You will preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives while expanding your skills and knowledge of the housing sector.
Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Monday 28th July 2025 at midnight.
Although based at Lyons Court, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Dorking employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in Dorking, our Over 55's Housing Complex Manager role provides a unique opportunity to make a meaningful impact in the lives of our residents while enjoying competitive salaries and comprehensive benefits that enhance your lifestyle. Join us to develop your skills in a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Over 55's Housing - Complex Manager in Dorking
✨Tip Number 1
Familiarise yourself with the specific needs of over 55's housing. Understanding the unique challenges and requirements of this demographic will help you demonstrate your suitability for the role during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer care experience in detail. Think of specific examples where you've successfully managed resident concerns or emergencies, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Research Clarion Housing Group thoroughly. Understanding their values, mission, and recent achievements will allow you to tailor your conversation and show genuine interest in being part of their team.
We think you need these skills to ace Over 55's Housing - Complex Manager in Dorking
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer care and facilities management that aligns with the role.
Tailor Your CV:Customise your CV to reflect the skills and experiences that are most relevant to the Over 55's Housing Complex Manager position. Emphasise your communication skills, time management abilities, and any previous experience in housing or facilities management.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and how your background makes you a suitable candidate. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clarion Housing Group
✨Showcase Your Customer Care Skills
As the role involves direct interaction with residents, it's crucial to demonstrate your customer care skills during the interview. Share specific examples of how you've successfully managed resident or client relationships in the past.
✨Highlight Your Communication Abilities
Effective communication is key for this position. Be prepared to discuss how you would handle various scenarios with residents and contractors, showcasing your ability to convey information clearly and empathetically.
✨Demonstrate Flexibility and Problem-Solving Skills
The job requires calmness under pressure and the ability to deal with emergencies. Prepare to discuss situations where you've had to think on your feet and how you managed unexpected challenges.
✨Familiarise Yourself with Housing Management
Having a good understanding of facilities management and the housing sector will set you apart. Research common issues faced in housing management and be ready to discuss how your experience aligns with these challenges.
