At a Glance
- Tasks: Manage access and provide support to residents in Over 55's Housing schemes.
- Company: Join Clarion Housing Group, an award-winning employer dedicated to making a difference.
- Benefits: Enjoy flexible hours, competitive salary, and a supportive work environment.
- Other info: This role requires a Basic Criminal Record Check and eligibility to work in the UK.
- Why this job: Make a real impact on residents' lives while developing your skills in housing management.
- Qualifications: Previous experience in Facilities Management and good IT skills are preferred.
The predicted salary is between 23587 - 31024 € per year.
- Location: Broadfield Close - Hertfordshire
- Salary: £25,179 - £32,203 per annum pro rata
- Hours: 36 hours per week - flexible options considered
- Contract Type: 6 month fixed term contract
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you will have excellent communication skills and be able to work with other internal teams to deliver services so that residents can enjoy their homes and wider facilities.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time‑management skills you will be able to organise and prioritise your own workload while delivering excellent services to our customers.
You will preferably have previous experience in facilities management and a working knowledge of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to make a real difference to people's lives while expanding your skills and knowledge of the housing sector.
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.
Salaries are just the starting point. Here at Clarion we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Thursday 14th May 2026 at midnight.
Applicants must be able to travel across the region as required.
Although based at Broadfield Close and Ferndale in Much Hadham, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance.
At Clarion Housing Group, we support the responsible use of AI. Here s your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an award-winning employer, recognised as Employer of the Year at the Housing Heroes Awards 2025 and featured among LinkedIn's Top Companies 2024. Our supportive work culture fosters employee growth through continuous training and development opportunities, ensuring that you can make a meaningful impact in the lives of our residents while enjoying a flexible work environment in Thornhills, Widnes.
StudySmarter Expert Advice🤫
We think this is how you could land Over 55's Housing - Complex Manager
✨Tip Number 1
Familiarise yourself with the specific needs of over 55's housing. Understanding the unique challenges and requirements of this demographic will help you demonstrate your suitability for the role during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to facilities management and housing to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare examples of how you've handled emergencies or difficult situations in previous roles. Being able to share specific instances where you remained calm under pressure will showcase your problem-solving skills.
✨Tip Number 4
Research Clarion Housing Group thoroughly. Knowing their values, recent achievements, and community initiatives will allow you to tailor your conversation and show genuine interest in being part of their team.
We think you need these skills to ace Over 55's Housing - Complex Manager
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as customer care, communication, and facilities management that are essential for the Complex Manager position.
Tailor Your CV:Customise your CV to reflect your relevant experience in facilities management and housing. Emphasise your customer service skills and any previous roles that demonstrate your ability to manage workloads and handle emergencies.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping others and your understanding of the housing sector. Mention specific examples from your past experiences that align with the job requirements, particularly your communication and time management skills.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at Clarion Housing Group
✨Showcase Your Customer Care Skills
As the role involves direct interaction with residents, it's crucial to demonstrate your customer care skills during the interview. Share specific examples of how you've successfully managed resident or client relationships in the past.
✨Highlight Your Communication Abilities
Excellent communication is key for this position. Be prepared to discuss how you effectively communicate with various stakeholders, including residents, contractors, and internal teams. Consider using the STAR method to structure your responses.
✨Demonstrate Flexibility and Problem-Solving Skills
The job requires someone who can remain calm under pressure and handle emergencies. Prepare to discuss situations where you've had to think on your feet and adapt quickly to changing circumstances.
✨Familiarise Yourself with Facilities Management
Since previous experience in facilities management is preferred, brush up on relevant knowledge and be ready to discuss your understanding of housing and building management. This will show your commitment to the role and the sector.
