At a Glance
- Tasks: Lead a dynamic team to deliver top-notch admin support and manage data processes.
- Company: Join Clarion Housing Group, a diverse and inclusive workplace.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Other info: Work in a vibrant office in Norwich with great career progression.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in busy environments and people management is essential.
The predicted salary is between 37209 - 43357 £ per year.
Location: Reed House, Norwich
Salary: £37,209 - £43,357 per annum
Hours: 36 per week
Contract Type: Permanent
We are recruiting for a Team Leader to assist the Scanning Manager in providing a professional, high-quality and customer-focused administration function to internal and external customers and to effectively manage the completion of administrative processes within the EDM team.
You will be working full-time in our Norwich office, which is located on the Broadland Business Park. Remote working is not possible for this particular role.
You will be required to ensure that all external mail received in the business is scanned onto the CRM system, allowing processes to be started in an efficient and timely manner, so that our tenants receive the best customer experience.
You will train, motivate and develop team members through regular 1 to 1’s, team meetings and performance reviews, managing any underperformance issues in agreement with the Scanning Manager.
A key part of this role involves managing the printing of correspondence to tenants through the CRM system and from documents produced outside of this system, whilst following statutory regulations and guidelines.
We are looking for someone with experience working in busy, pressurised environments and sound knowledge of electronic data management systems. You will need previous experience in people management, and the ability to input and retrieve data and compile statistical information.
If this sounds like an opportunity you would be interested in, please take a look at the full role profile before applying.
Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Monday 6th April 2026 at midnight.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close early without notice.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We are committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
EDM Team Leader in Norwich employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. Located in the vibrant Broadland Business Park in Norwich, our team members benefit from competitive salaries, comprehensive training, and opportunities for career advancement, all while contributing to a meaningful mission of providing exceptional service to our tenants.
StudySmarter Expert Advice🤫
We think this is how you could land EDM Team Leader in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarion Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarion Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EDM Team Leader in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarion Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Clarion Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarion Housing Group!
How to prepare for a job interview at Clarion Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
