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- Tasks: Guide customers through the exciting journey of buying their new home.
- Company: Join Clarion Housing Group, a leader in creating inclusive communities.
- Benefits: Competitive salary, hybrid work, and supportive benefits for your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in sales conveyancing and strong communication skills required.
- Other info: Embrace diversity and grow in a dynamic, supportive environment.
The predicted salary is between 36468 - 45586 £ per year.
Location: Hybrid/Croydon
Salary: £36,468 – £45,586 per annum
Hours: 36 per week
Contract Type: Permanent
Join us as a New Home Progression Executive and play a vital role in guiding our Shared Ownership customers through one of the most exciting journeys of their lives, buying a home. You\’ll support them throughout the conveyancing process, ensuring they feel informed, reassured, and confident by providing regular updates and clear communication.
In this customer focused role, you\’ll combine excellent service with a results driven approach, meeting targets while maintaining the highest standards of care. You\’ll efficiently process cases, tackle complex queries professionally, and deliver a seamless experience. Occasionally, you\’ll introduce customers to simple products and services, providing tailored solutions and essential support to the wider sales team.
Your success will come from building trust and rapport. You\’ll confidently set objectives for calls and meetings, use engaging materials to convey information, and ask insightful questions to uncover customer needs. Whether answering inquiries via phone or email or collaborating with colleagues, you\’ll remain proactive and customer focused in all your interactions.
You’ll need experience working in a sales conveyancing operation, along with excellent communication skills, both oral and written, to engage effectively with a diverse range of audiences. You should be able to demonstrate your experience in prioritising your workload to meet both short-term and long-term deadlines. Strong customer service skills, personal integrity, and the ability to collaborate effectively with colleagues are also essential.
If this sounds like an opportunity for you, please review the full role profile and behaviours before applying.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Wednesday 12th November 2025 at midnight.
For further details on this vacancy, please click \’apply\’ or visit our website.
This is a hybrid role with a base location at our office in Croydon. Candidates will be expected to work from the office at least 2 days per week. Please note that our Croydon office will be closing at the end of the year, but we’re working on securing a new office space.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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New Home Progression Executive employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Home Progression Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clarion Housing Group. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales conveyancing. Think about your past experiences and how they relate to the role of New Home Progression Executive. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! During the interview, focus on how you can effectively communicate with customers and colleagues. Use examples from your experience to demonstrate your ability to build trust and rapport, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace New Home Progression Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sales conveyancing. We want to see how your skills align with the role of New Home Progression Executive, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role is all about clear communication, be sure to demonstrate your written communication skills in your application. Use concise language and a friendly tone to reflect how you’d interact with our customers.
Highlight Customer Service Experience: We’re looking for someone who can build trust and rapport with customers. Share examples from your past roles where you’ve gone above and beyond to provide excellent service, as this will really resonate with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Clarion.
How to prepare for a job interview at Clarion Housing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a New Home Progression Executive. Familiarise yourself with the conveyancing process and how it impacts Shared Ownership customers. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that highlight your ability to engage with diverse audiences. Think about times when you’ve successfully handled complex queries or provided exceptional customer service. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Customer Focus
Be ready to discuss how you build trust and rapport with customers. Share specific instances where you’ve gone above and beyond to ensure customer satisfaction. This will show that you not only meet targets but also prioritise the needs of your clients, which is crucial for this position.
✨Prepare Insightful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful inquiries about the company culture, team dynamics, or future projects. This not only shows your enthusiasm for the role but also helps you assess if the company aligns with your values and career goals.
