Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through their home-buying journey with clear communication and support.
- Company: Join Clarion Housing Group, a leader in the housing sector with a commitment to customer care.
- Benefits: Competitive salary, hybrid working, and benefits that support your lifestyle.
- Why this job: Make a real difference in people's lives by helping them secure their dream homes.
- Qualifications: Experience in sales conveyancing and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36468 - 45586 £ per year.
Location: Hybrid/Croydon
Salary: £36,468 – £45,586 per annum
Hours: 36 per week
Contract Type: Permanent
Join us as a New Home Progression Executive and play a vital role in guiding our Shared Ownership customers through one of the most exciting journeys of their lives, buying a home. You’ll support them throughout the conveyancing process, ensuring they feel informed, reassured, and confident by providing regular updates and clear communication.
In this customer focused role, you’ll combine excellent service with a results driven approach, meeting targets while maintaining the highest standards of care. You’ll efficiently process cases, tackle complex queries professionally, and deliver a seamless experience. Occasionally, you’ll introduce customers to simple products and services, providing tailored solutions and essential support to the wider sales team.
Your success will come from building trust and rapport. You’ll confidently set objectives for calls and meetings, use engaging materials to convey information, and ask insightful questions to uncover customer needs. Whether answering inquiries via phone or email or collaborating with colleagues, you’ll remain proactive and customer focused in all your interactions.
You’ll need experience working in a sales conveyancing operation, along with excellent communication skills, both oral and written, to engage effectively with a diverse range of audiences. You should be able to demonstrate your experience in prioritising your workload to meet both short-term and long-term deadlines. Strong customer service skills, personal integrity, and the ability to collaborate effectively with colleagues are also essential.
If this sounds like an opportunity for you, please review the full role profile and behaviours before applying. New Home Progression Executive and Behaviours & Mandatory Accountabilities OD level 5.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more here.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Closing Date: Wednesday 12th November 2025 at midnight.
For further details on this vacancy, please click ‘apply’.
This is a hybrid role with a base location at our office in Croydon. Candidates will be expected to work from the office at least 2 days per week. Please note that our Croydon office will be closing at the end of the year, but we’re working on securing a new office space.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
#J-18808-Ljbffr
New Home Progression Executive employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Home Progression Executive
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers informed and reassured, make sure you can articulate your thoughts clearly. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 3
Prepare for those tricky questions! Think about potential scenarios you might face in the role and how you'd handle them. This will not only boost your confidence but also demonstrate your problem-solving skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Clarion.
We think you need these skills to ace New Home Progression Executive
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your customer service skills. We want to see how you've gone above and beyond to support customers in the past, especially in a sales or conveyancing context.
Communicate Clearly: Since this role involves a lot of communication, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically so we can easily see your communication skills in action.
Demonstrate Your Experience: Don’t forget to showcase your relevant experience in sales conveyancing. We’re looking for specific examples that demonstrate how you’ve tackled complex queries and processed cases efficiently.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing and relate your skills and experiences directly to what we’re looking for in a New Home Progression Executive.
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a New Home Progression Executive inside out. Familiarise yourself with the conveyancing process and the specific needs of Shared Ownership customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare to demonstrate how you've effectively communicated with customers in the past. Think of examples where you’ve provided clear updates or tackled complex queries. Practising these scenarios can help you articulate your experience during the interview.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Use engaging materials or anecdotes to illustrate your points. Remember, this role is all about trust and rapport, so showing your personable side can really set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer service and case processing. Prepare by thinking through potential scenarios you might face in the role and how you would approach them. This will demonstrate your proactive mindset and problem-solving abilities.
