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- Tasks: Engage with communities, manage properties, and tackle tenancy issues.
- Company: Join Clarion Housing Group, a leading housing association transforming lives and communities.
- Benefits: Enjoy competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: No specific qualifications required; just bring your passion for community service.
- Other info: This role involves travel across regions and requires a Basic Criminal Record Check.
The predicted salary is between 29000 - 36000 £ per year.
Neighbourhood Response Officer page is loaded
Neighbourhood Response Officer
Apply locations Stoke Birmingham – West Midlands time type Full time posted on Posted 3 Days Ago time left to apply End Date: August 18, 2025 (2 days left to apply) job requisition id R0017282
Salary: £34,498 to £40,070 per annum
Location: Birmingham, Lombard House / Stoke, Abbey Hulton
Hours: 36 hours per week
Contract Type: Secondment/Fixed term contract until March 2026
We’re looking for a confident, customer focused Neighbourhood Response Officer to be based at our Birmingham or Stoke office and to carry out neighbourhood management of properties in the Tamworth, Lichfield & Shropshire regions.
You’ll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
Working collaboratively with other teams, external agencies and residents, you’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
You\’ll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.
If this sounds like an opportunity for you then take a look at the full role profile for more information here
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out morehere
Closing Date: Sunday 17th August 2025 at midnight
Applicants must be able to travel across regions as required.
This post is subject to Basic Criminal Record Check Clearance.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
About Us
Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives.
We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes.
In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.
To find out more about working for Clarion, please click here .
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Neighbourhood Response Officer employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Familiarise yourself with the local areas of Tamworth, Lichfield, and Shropshire. Understanding the community dynamics and specific challenges in these regions will help you demonstrate your commitment to neighbourhood management during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Response Officers if possible. They can provide valuable insights into the role and share tips on how to effectively engage with residents and manage properties.
✨Tip Number 3
Prepare examples of how you've successfully handled customer interactions or resolved conflicts in the past. This role requires strong customer focus, so showcasing your experience in these areas will be beneficial.
✨Tip Number 4
Research Clarion Housing Group's values and recent initiatives. Being able to discuss how your personal values align with theirs and how you can contribute to their mission will set you apart from other candidates.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Response Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Focus on customer service, community engagement, and any experience with tenancy management or anti-social behaviour investigations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background makes you a suitable candidate. Mention specific examples of how you've successfully managed neighbourhood issues or worked collaboratively with teams and residents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clarion Housing Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Neighbourhood Response Officer. Be prepared to discuss how your skills and experiences align with the tasks, such as managing properties and addressing anti-social behaviour.
✨Show Your Customer Focus
As this role is customer-focused, think of examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your ability to work collaboratively with residents and external agencies.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific situations where you've identified problems and implemented solutions. This could relate to tenancy breaches or community issues. Show that you can take ownership and act decisively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in this position.
