Customer Accounts Team Leader in March

Location: Hybrid/March, Cambridgeshire

Salary: £38,623 - £45,005 per annum

Hours: 36 per week

Contract Type: Permanent

Do you pride yourself on delivering an excellent customer experience? Are you a people person with the ability to manage and support a team? If so, this could be the perfect opportunity for you!

This is an excellent opportunity for an experienced Customer Accounts professional with leadership experience, or someone ready to take the next step into a team leadership role, to build on their expertise while making a real difference to customers.

As a Customer Accounts Team Leader, you will lead a team of Customer Account Specialists, supporting them to deliver effective, compliant services that underpin the Group's income management approach. You will play a key role in maximising rent collection while helping to minimise financial hardship for our customers through a fair, customer-focused approach.

Responsibilities:

• Coach, develop and motivate your team to achieve their full potential; manage performance, provide regular feedback and address underperformance where necessary.
• Set clear objectives, monitor progress and foster a culture of continuous learning; ensure your team has the skills and knowledge needed to deliver excellent outcomes.
• Drive high performance while supporting the ongoing development of the service through leadership and process improvement.

Qualifications:

• Experience of leading, motivating or developing others, with a strong background in income management, debt recovery, credit control or a similar customer accounts environment.
• A proven track record of improving team and service performance while balancing commercial objectives with excellent customer service.
• Sound understanding of rent arrears management, relevant legislation, court processes, policies and procedures, and good working knowledge of Housing Benefit, Universal Credit and Welfare Reform, and their impact on customers.

This is a fantastic opportunity to join a leading housing organisation, develop your leadership career and make a meaningful contribution to improving outcomes for customers and the business alike. If this sounds like an opportunity you would be interested in, we look forward to hearing from you.

As you can imagine, the full job description includes lots more detail so please check it out on our careers page before applying.

This is a hybrid role with a base location at our office in March. Candidates will be expected to work flexibly between the office and home in line with business needs. Applicants must be able to travel across regions as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Diversity and Inclusion:

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.