At a Glance
- Tasks: Support residents in managing tenancies and reducing arrears with compassionate communication.
- Company: Join Clarion Housing, a leader in social housing with a supportive culture.
- Benefits: Competitive salary, hybrid work, and opportunities for personal growth.
- Other info: Dynamic role with the chance to collaborate across teams and tackle challenges.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 32004 - 37066 £ per year.
Location: Hybrid/March, Cambridgeshire | Salary: £32,004 - £37,066 per annum | Hours: 36 per week | Contract
- Type: 12Month Fixed Term Contract | Closing
- Date: Tuesday 28th July 2026 at midnight
Role Summary
As a Customer Accounts Specialist you will support Clarion Housing residents in managing their tenancies, reducing arrears, and maximizing income collection.
Your work will enable residents to feel secure and supported in their homes through compassionate communication and sound financial advice.
Key Responsibilities
- Conduct tenant home visits to review individual circumstances and provide advice and support.
- Take ownership of the full income and arrears process, utilizing Microsoft Dynamics and other contemporary technologies.
- Prepare court documentation when required and negotiate positive outcomes under pressure.
- Maintain accurate and up‑to‑date records in CRM and housing management systems.
- Collaborate with cross‑functional teams to address complex customer situations.
Qualifications & Experience
- Experience in customer account management, preferably within social housing.
- Strong numeracy and literacy skills.
- Familiarity with CRM platforms and housing management systems.
- Excellent communication and empathy skills, capable of handling challenging scenarios.
- Ability to work independently and manage a competitive caseload.
- Candidate Requirements
Applicants must be able to travel across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK, have no visa sponsorship requirement, and reside in England or Wales for the duration of the employment.
#J-18808-Ljbffr
Customer Accounts Specialist in March employer: Clarion Housing Group
Clarion Housing Group is an excellent employer, offering a supportive work culture that values employee growth and development. Located in the vibrant Greater London House, this role not only provides competitive salaries starting at £37,796 but also a range of benefits designed to enhance your lifestyle, making it an ideal place for those seeking meaningful and rewarding employment in the legal field.
