At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve home defects.
- Company: Join Clarion Housing Group, a leader in customer care and quality.
- Benefits: Competitive salary, hybrid work, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in team leadership and excellent communication skills required.
Location: Hybrid/Islington, London or Manchester
Salary: London - £37,854 - £52,051 per annum / National - £34,869 - £47,945 per annum
Hours: 36 per week
Contract Type: Permanent
Are you a natural leader with a passion for delivering outstanding customer service? We’re seeking a Customer Care & Quality Specialist Team Leader with demonstrable experience managing new home defects within a large House Builder or Housing Association. You'll guide and develop a team of Customer Care and Quality Executives to ensure that every customer receives the best service throughout reporting and rectification of their new home defects.
In this operational role, you’ll play a crucial part in helping us achieve our mission: ensuring that any defects in our customers' new homes are resolved promptly and handled with care, professionalism, and empathy. You’ll be at the heart of our customer care operation, supervising the team's day-to-day performance, ensuring that processes are followed, and maintaining consistently high service levels.
You’ll monitor and enhance the use of our CRM system, using your existing knowledge, and ensure that objectives related to productivity and turnaround times are met. This role is not just about oversight; it's about leading by example, motivating your team, and empowering them to take pride and ownership in their work.
We’re looking for someone who thrives on bringing out the best in others and has proven experience in leading and developing high-performing teams. You should possess excellent communication skills and the ability to influence both colleagues and customers, driving positive change and continuous improvement. With a keen eye for performance data, you’ll be adept at resource management and will know how to maximise your team's potential.
Are you looking to step up and have an interest in joining the Latimer Development Customer Experience team? This role offers the perfect opportunity to gain valuable experience while building new skills for your future.
This vacancy may close early without notice. Closing Date: Monday 17th August 2026 at midnight. Interviews will take place on Wednesday 26th and Thursday 27th August 2026.
This is a hybrid role with a base location at our office in either London or Manchester. Candidates will be expected to work from home and the office at least 3 days per week. Applicants must be able to travel across the region as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Customer Care & Quality Specialist Team Leader in Manchester employer: Clarion Housing Group
Clarion Housing Group is an excellent employer, offering a supportive work culture that values employee growth and development. Located in the vibrant Greater London House, this role not only provides competitive salaries starting at £37,796 but also a range of benefits designed to enhance your lifestyle, making it an ideal place for those seeking meaningful and rewarding employment in the legal field.
