At a Glance
- Tasks: Manage lettings and tenancy for rental properties while ensuring a great customer experience.
- Company: Join Clarion, a forward-thinking property management team in London.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Other info: Opportunity to grow in a diverse and inclusive workplace.
- Why this job: Be part of exciting changes in residential lettings and make a real difference.
- Qualifications: Customer-focused attitude, strong communication skills, and ability to work independently.
The predicted salary is between 37855 - 44953 £ per year.
Location: Islington, London
Salary: London – £37,855 – £44,953 per annum pro rata / National – £34,871 – £41,408 per annum pro rata
Hours: 36 per week
Contract Type: Fixed Term Contract until 31st March 2027
We're looking for a confident customer‑focused property and tenancy management specialist to join a small, busy team looking after Clarion's market, intermediate and NHS keyworker rental properties across London. You'll be working remotely in and around Clarion properties, whilst any office‑based activities can be done from our Islington office.
The successful candidate will ensure we optimise the customer experience whilst making sure our schemes are safe, well‑maintained spaces that tenants want to live in. The role involves all aspects of lettings, tenancy management and block management. We're facing a period of change with the pending Renters Reform Bill and the new arrangements under the Building Safety Act, so it is an exciting time to be working in residential lettings and joining the Private Rent Team.
Key Responsibilities
- Optimise the customer experience and ensure schemes are safe and well‑maintained.
- Manage all aspects of lettings, tenancy management and block management.
- Work with NHS Trusts and other stakeholders to build effective relationships.
- Provide communication to tenants, including information about shared accommodation matters such as the 'washing up'.
Required Skills & Experience
- Professional and compassionate attitude toward new tenants who may be new to England.
- Self‑motivated, independent work style with strong team‑playing ability.
- Flexible and adaptable to cover team needs during leave and peak periods.
- Excellent communicator, comfortable talking to NHS and tenants alike.
- Able to travel extensively across regions to sites in the portfolio.
- Eligible to work in the UK; visa sponsorship not offered; must reside in England or Wales for duration of employment.
Legal Requirements
This post is subject to Basic Criminal Record Check Clearance.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through initiatives and staff networks, and are committed to building a strong, diverse workforce and an inclusive place to work.
Portfolio Officer in London employer: Clarion Housing Group
At Clarion, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Portfolio Officer based in Islington, London, you'll enjoy competitive salaries, flexible working arrangements, and the opportunity to make a meaningful impact in the community by optimising tenant experiences in our well-maintained properties. Join us during this exciting period of change in residential lettings, where your contributions will be valued and recognised.
