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- Tasks: Resolve customer concerns with empathy and efficiency while managing a high caseload.
- Company: Join Clarion, a leading housing provider committed to customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and professional training opportunities.
- Other info: Enjoy a hybrid work model with great career development potential.
- Why this job: Make a real difference by turning complaints into positive outcomes for customers.
- Qualifications: Experience in complaint resolution and exceptional communication skills required.
The predicted salary is between 27279 - 37830 £ per year.
Location: Hybrid linked to Penge – Hawthorn Centre or Maidstone - County Gate.
Salary: Penge - £30,264 - £37,830 per annum; Maidstone - £27,679 - £34,599 per annum.
Hours: 36 hours per week – flexible options considered.
Contract Type: 9-month fixed-term and 12-month fixed-term contracts.
Responsibilities
- Serve as the first point of call for resolving customer concerns quickly, fairly, and with empathy, ensuring all cases are handled in line with Clarion’s policies, the Housing Ombudsman Complaint Handling Code, and the Regulator of Social Housing’s Consumer Regulations.
- Manage a high caseload while maintaining accurate records and meeting deadlines.
- Navigate sensitive conversations with care, using CRM systems and adhering to data protection requirements.
- Produce clear, effective written communication across a variety of formats.
- Investigate root causes of complaints and recommend lasting solutions.
Qualifications & Skills
- Experience managing and resolving complaints in a regulated environment, ideally within housing.
- Exceptional communication skills: attentive listening, reassurance and guidance to customers.
- Strong problem-solving and investigative abilities.
- Empathy, professionalism and determination to turn challenging situations into positive outcomes.
- Ability to work independently and in a team, maintaining high standards of accuracy and deadline compliance.
Training & Working Arrangements
- First 8 weeks: attend the office a couple of days per week for training and academy.
- Subsequent weeks: flexible hybrid approach with occasional office attendance (typically once a week) and occasional travel to other Clarion offices as required.
Eligibility
You must be eligible to work in the UK; Clarion is not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Application
Closing Date: Thursday 14th May 2026 at midnight.
Customer Complaints Specialist in London employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Specialist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the housing sector. A personal recommendation can go a long way in landing that Customer Complaints Specialist role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle specific customer complaints and be ready to share examples from your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to listen carefully and respond thoughtfully. Demonstrating empathy and professionalism will set you apart as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Complaints Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of a Customer Complaints Specialist. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role requires exceptional communication, use your written application to demonstrate your ability to convey information clearly and effectively. Remember, we’re looking for clarity and professionalism!
Highlight Problem-Solving Experience: Share specific examples of how you've successfully managed complaints or resolved issues in the past. We love seeing how you’ve turned challenges into positive outcomes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Clarion Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research Clarion and their approach to customer complaints. Understanding their policies and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer complaints. Think of examples from your past experience where you successfully resolved issues, demonstrating your empathy and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Complaints Specialist, exceptional communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief written response to a hypothetical complaint to showcase your written communication skills during the interview.
✨Demonstrate Your Empathy
Empathy is crucial in this role. Be ready to discuss how you’ve handled sensitive situations in the past. Share stories that highlight your ability to listen attentively and reassure customers, turning challenging interactions into positive outcomes.