At a Glance
- Tasks: Manage complex legal disputes and negotiate fair outcomes using Alternative Dispute Resolution principles.
- Company: Join Clarion Housing Group, a leader in improving customer experiences.
- Benefits: Competitive salary, hybrid work, and benefits that support your lifestyle.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your legal skills.
- Qualifications: Experience in mediation, dispute resolution, and case management is essential.
The predicted salary is between 37854 - 47319 £ per year.
Location: Hybrid - Manchester or London
Salary: London - £37,854 - £47,319 per annum, pro rata; National - £34,869 - £43,586 per annum, pro rata
Hours: 36 hours per week
Contract Type: Permanent
We have TWO exciting new opportunities for Alternative Dispute Officers to join our Legal Disrepair team based in Manchester or London.
Reporting to the Alternative Dispute Manager, you'll be responsible for managing complex legal disrepair disputes from receipt through to resolution, applying Alternative Dispute Resolution (ADR) principles, investigation, negotiation and evidence-based decision making to achieve fair, proportionate and cost-effective outcomes. This role supports a resolution-focused culture that improves customer experience, increases choice and delivers better outcomes for residents while minimising unnecessary escalation to formal legal proceedings.
We'll look to you to have experience in mediation, dispute resolution, complaint handling and complex case management. Preparing witness statements, collating evidence, trial preparation and attending or representing the organisation at court hearings when required.
If you have experience managing legal disrepair cases, housing-related disputes and understand Alternative Dispute Resolution principles and dispute resolution models then we would like to hear from you.
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Thursday 6th August 2026 at midnight. This is a hybrid role with a base location at your local office. Candidates will be expected to work from the office as and when required. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Alternative Dispute Officer in London employer: Clarion Housing Group
Clarion Housing Group is an excellent employer, offering a supportive work culture that values employee growth and development. Located in the vibrant Greater London House, this role not only provides competitive salaries starting at £37,796 but also a range of benefits designed to enhance your lifestyle, making it an ideal place for those seeking meaningful and rewarding employment in the legal field.
