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- Tasks: Lead a dynamic team to transform lettings and improve customer outcomes.
- Company: Join Clarion Housing Group, an award-winning employer dedicated to innovation.
- Benefits: Competitive salary, hybrid working, and lifestyle-supporting benefits.
- Why this job: Make a real impact in housing while developing your leadership skills.
- Qualifications: Experience in social housing management and strong performance capabilities required.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 42000 - 58000 £ per year.
Location: Haywards Heath (Burns House) or Leatherhead (Carlton House)
Hybrid working arrangement
Salary: £49,178 to £57,849 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a pivotal time to join Clarion’s Lettings Service. We are piloting new ways of working, investing in service transformation, and reshaping how we deliver available homes for customers and communities. We’re looking for an experienced, confident operational leader who wants to help lead that change.
As Available Homes Manager for the South region, you will provide senior operational leadership for a large, dispersed team responsible for the end-to-end delivery of safe, compliant and sustainable lettings. You will operate as a regional lead within a national management team, working closely with the Head of Home Moves and fellow Available Homes Managers to shape strategy, drive consistency and deliver national service improvements alongside strong regional performance.
This is a hands-on management role with real accountability for performance, partnership working and customer outcomes. You’ll play a key role in reducing rent loss, improving turnaround times and embedding consistent, high-quality practice across the region, while contributing to wider service improvement and national transformation activity.
What you’ll be responsible for:
- Leading, motivating and developing a large dispersed regional team, embedding a strong culture of accountability, performance and continuous improvement.
- Owning and improving end-to-end lettings performance, using data and insight to drive decision-making and measurable outcomes.
- Reducing void turnaround times and rent loss through effective planning, prioritisation and cross-service collaboration.
- Acting as a regional lead within the national Available Homes management structure, contributing to national planning, decision-making and transformation activity.
- Building and maintaining effective working relationships with local authorities and external partners, including managing nomination agreements.
- Working closely with Maintenance, Housing Management and Development teams to ensure homes are ready to let, compliant and allocated fairly.
- Ensuring all activity meets regulatory, statutory and organisational requirements, with a clear focus on customer experience and risk management.
- Contributing to the development of consistent ways of working, service improvement initiatives and policy across the national service.
What we’re looking for:
- Significant management experience within social or affordable housing, a housing association or local authority environment.
- A proven track record of managing operational teams at scale, ideally across multiple locations or regions.
- Strong performance management capability, with experience improving outcomes in complex or pressured operational services.
- Confidence working with senior stakeholders, including local authorities, commissioners and internal leadership teams.
- A structured, analytical and solutions-focused approach, with the ability to balance operational delivery with longer-term improvement.
This is a hybrid role with a base location at our offices in Haywards Heath or Leatherhead. Candidates must be able to travel and spend time across the offices within the South region.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Available Homes Manager in Leatherhead employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Available Homes Manager in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Clarion’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your experience aligns with our mission to improve lettings services and customer outcomes.
✨Tip Number 3
Practice your pitch! Be ready to explain how your management experience can help lead our team to success. Highlight specific achievements that showcase your ability to drive performance and improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Clarion team.
We think you need these skills to ace Available Homes Manager in Leatherhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Available Homes Manager role. Highlight your relevant experience in social or affordable housing, and showcase how your skills align with the responsibilities outlined in the job description.
Showcase Leadership Skills: Since this role is all about leading a large team, don’t forget to emphasise your management experience. Share specific examples of how you've motivated teams and improved performance in previous roles to demonstrate your capability.
Be Data-Driven: The job mentions using data to drive decision-making, so include any experience you have with data analysis or performance metrics. This will show us that you can make informed decisions and improve outcomes effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Before the interview, dive deep into Clarion’s Lettings Service and their current initiatives. Understand their goals around service transformation and how you can contribute as an Available Homes Manager. This shows you’re not just interested in the role but also invested in their mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your management experience, especially in social or affordable housing. Be ready to discuss how you've led teams, improved performance, and tackled challenges in previous roles. This will demonstrate your capability to lead a large, dispersed team effectively.
✨Data-Driven Decision Making
Since the role involves using data to drive decisions, come prepared with examples of how you've used data insights to improve outcomes in past positions. Discuss specific metrics you’ve influenced, like reducing void turnaround times or enhancing customer satisfaction.
✨Build Relationships
Clarion values collaboration with local authorities and external partners. Think of instances where you’ve successfully built and maintained relationships in your previous roles. Highlight your communication skills and how they’ve helped in achieving operational goals.
