Latimer by Clarion Housing Group seeks a Head of Customer Care (New Build Defects) to lead defect management teams and protect gold-standard service. You will set the tone for outstanding customer service, drive performance, and own outcomes.
Close collaboration with the Head of Home Experience, Delivery teams and contractors to resolve defects efficiently and within SLA. Applicants should have extensive people management experience and a deep understanding of new-build development processes,
Head of New Build Customer Care & Defect Excellence employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and dynamic work environment in Bromley. Our Estate Services Operatives play a crucial role in enhancing community living, with opportunities for personal growth and development while enjoying flexible working options. Join us to make a meaningful impact in our communities, backed by competitive salaries and a commitment to employee well-being.
