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- Tasks: Lead and inspire the customer accounts team in managing service charge operations.
- Company: Join Clarion Housing Group, the UK's largest social landlord dedicated to affordable housing.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive benefits package.
- Why this job: Make a real impact in communities while developing your leadership skills in a dynamic environment.
- Qualifications: Proven experience in team management, budget production, and Qube property management software required.
- Other info: This role is based in Godalming with occasional travel; apply before July 10th, 2025.
The predicted salary is between 52000 - 78000 £ per year.
Head of Customer Accounts page is loaded
Head of Customer Accounts
Apply locations Godalming – Surrey time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 11, 2025 (11 days left to apply) job requisition id R0017160
Location: Godalming – The Mill
Salary: £65,000 per annum
Hours: 37 h ours per week
Contract Type: Secondment/Fixed Term Contract until June 2026
We’re seeking an experienced leader to join us as Head of Customer Accounts at Grange Property Management. You’ll provide overall management and leadership for Grange’s Service Charge operation nominally divided into back-office admin support and front-line customer facing functions.
We’ll look to you to inspire and lead the customer accounts team to support the wider Operations Team in all things to do with our block and estate finances. You’ll ensure best practice guidelines are properly coordinated with teams across the wider business so that compliance and customer experience remain at a high level .
We’re looking for an excellent, confident communicator with a proven track record of managing and motivating a hybrid team. You’ll also need significant experience of the production of leaseholder budgets and final accounts a s well as an in-depth knowledge and use of Qube property management software.
If this sounds like an opportunity for you then please review the full role profile before applying – Head of Customer Accounts
Salaries are just the starting point . Here at Grange we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Thursday 10th July 202 5 at midnight.
This is a hybrid role with a base location at our office in Lower Eashing near Godalming Surrey Candidates will be expected to work from the office at least 2 day s per week.
Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required .
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship . You are required to reside in England or Wales for the duration of your employment .
This vacancy may close without notice.
About Us
About Clarion Housing Group
Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.
Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.
We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.
Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.
To find out more about working for Clarion, please click here .
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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Head of Customer Accounts employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Accounts
✨Tip Number 1
Familiarise yourself with Qube property management software, as it's a key requirement for the role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed and motivated teams in the past. Be ready to discuss specific challenges you faced and how you overcame them during the interview.
✨Tip Number 3
Research Grange Property Management and Clarion Housing Group thoroughly. Understand their mission, values, and recent developments to tailor your conversation and show genuine interest in their work during the interview.
✨Tip Number 4
Network with current or former employees of Clarion Housing Group on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Head of Customer Accounts
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Customer Accounts position. Understand the key responsibilities and required skills, such as experience with leaseholder budgets and Qube property management software.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your leadership skills, experience in managing hybrid teams, and any specific achievements related to customer accounts or financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background and skills make you a perfect fit for leading the customer accounts team and improving customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this leadership role.
How to prepare for a job interview at Clarion Housing Group
✨Showcase Your Leadership Skills
As a Head of Customer Accounts, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, highlighting your leadership style and the outcomes achieved.
✨Familiarise Yourself with Qube Software
Since in-depth knowledge of Qube property management software is essential for this role, make sure you brush up on its functionalities. If possible, practice using the software or review case studies that illustrate its application in managing customer accounts.
✨Prepare for Budget Discussions
Given the importance of leaseholder budgets and final accounts in this position, be ready to discuss your experience in budget preparation. Bring specific examples of budgets you've created and how they positively impacted your previous organisations.
✨Understand Compliance and Best Practices
Research best practice guidelines related to customer accounts and service charge operations. Be prepared to discuss how you have ensured compliance in your previous roles and how you would implement these practices at Clarion Housing Group.
