Clarion Housing Group in London is seeking a Head of Complaints to lead a high‑performing team and ensure fair, timely, empathetic resolutions for residents. You will shape the complaints strategy, drive learning from feedback and partner with operational teams to improve services.
This senior role requires strong social housing experience, governance reporting, and delivering improvements across services while championing resident voices and aligning resources to priorities.
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Head of Complaints & Resident Experience employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and dynamic work environment in Bromley. Our Estate Services Operatives play a crucial role in enhancing community living, with opportunities for personal growth and development while enjoying flexible working options. Join us to make a meaningful impact in our communities, backed by competitive salaries and a commitment to employee well-being.
