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- Tasks: Lead a team to deliver top-notch customer service and manage rent payment processes.
- Company: Join Clarion Housing Group, a top-rated employer dedicated to community impact.
- Benefits: Enjoy hybrid work options, competitive salary, and lifestyle-supporting perks.
- Why this job: Be part of a motivated team in a dynamic environment with growth opportunities.
- Qualifications: Experience in managing teams in customer-focused, high-volume settings is essential.
- Other info: This role requires UK residency; visa sponsorship is not available.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Financial Income Team Leader to join our Financial Services team in London.
Hours: 36 hours per week
Contract Type: 12-month Secondment/Fixed Term Contract
In a nutshell, you’ll lead a dedicated and motivated team ensuring a unified approach to delivering exceptional customer service, as well as ensuring all tasks are completed on time, accurately, and in line with service level agreements.
You’ll create, maintain, and review all processes and procedures to ensure they are fit for purpose, facilitating accurate and controlled processing of rent payments. You will also resource plan effectively to cover all responsibilities, maintain service level agreement timescales, and implement contingency plans when necessary to maximize service delivery and standards.
Key duties include:
- Ensuring the team is appraised, motivated, and equipped with appropriate training and tools
- Proactively resolving queries quickly and satisfactorily, representing the team positively
- Ensuring processes and procedures are followed correctly, with changes properly documented and communicated
We’re seeking someone with experience managing individuals in a customer-focused environment, particularly in high-volume transactional settings with tight deadlines.
You should have strong investigatory skills, good fraud awareness, and excellent IT skills, especially in Microsoft Word, Excel, and Outlook.
If interested, please review the full role profile before applying – Financial Income Team Leader.
Salaries are just the starting point. Here at Clarion, we’re committed to rewarding hard work and providing benefits that support your lifestyle. Find out more here .
To learn more about us and what we do, click here .
Closing Date: Monday 21st July 2025 at midnight.
This is a hybrid role based at our Camden, London offices. Candidates are expected to work from the office at least one day per week.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply. Clarion cannot offer visa sponsorship. You must reside in England or Wales during your employment.
This vacancy may close without notice.
We’re one of LinkedIn’s Top Companies 2024
Employer of the Year at the Housing Heroes Awards 2025
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Financial Income Team Leader employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Income Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Financial Income Team Leader. Understand how to lead a team effectively in a customer-focused environment, especially in high-volume settings. This will help you demonstrate your leadership skills during any discussions.
✨Tip Number 2
Brush up on your IT skills, particularly in Microsoft Word, Excel, and Outlook. Being proficient in these tools is crucial for managing processes and documentation effectively, which is a significant part of the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries in the past. Highlighting your problem-solving abilities and customer service experience will show that you're capable of maintaining high standards in service delivery.
✨Tip Number 4
Research Clarion Housing Group's values and recent achievements. Understanding their commitment to rewarding hard work and their approach to AI in recruitment can help you align your application with their culture and demonstrate your genuine interest in the company.
We think you need these skills to ace Financial Income Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Financial Income Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams within a customer-focused environment. Emphasise your skills in handling high-volume transactions and meeting tight deadlines, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and your approach to delivering exceptional customer service. Mention specific examples of how you've motivated teams and resolved queries effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Financial Income Team Leader role.
How to prepare for a job interview at Clarion Housing Group
✨Showcase Your Leadership Skills
As a Financial Income Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and developed your team members to achieve their best.
✨Highlight Customer Service Experience
Since the role involves delivering exceptional customer service, be ready to discuss your experience in customer-focused environments. Share specific instances where you resolved queries effectively and maintained high service standards under pressure.
✨Demonstrate Process Improvement Knowledge
The job requires maintaining and reviewing processes. Be prepared to talk about any process improvements you've implemented in previous roles. Discuss how these changes positively impacted efficiency and accuracy in service delivery.
✨Familiarise Yourself with Relevant Tools
Strong IT skills are essential for this position. Brush up on your knowledge of Microsoft Word, Excel, and Outlook. Consider preparing a few examples of how you've used these tools to enhance productivity or manage data effectively in your previous roles.
