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- Tasks: Manage Over 55's Housing schemes and ensure a secure, welcoming environment for residents.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible hours, and opportunities for personal and professional growth.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact in the community while developing your skills in housing management.
- Qualifications: Customer care skills, facilities management experience, and good IT proficiency.
The predicted salary is between 25179 - 32203 £ per year.
Location: Broadfield Close - Hertfordshire
Salary: £25,179 - £32,203 per annum pro rata
Hours: 36 hours per week - flexible options considered
Contract Type: 6 month fixed term contract
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you will have excellent communication skills and be able to work with other internal teams to deliver services so that residents can enjoy their homes and wider facilities.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time‑management skills you will be able to organise and prioritise your own workload while delivering excellent services to our customers.
You will preferably have previous experience in facilities management and a working knowledge of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to make a real difference to people's lives while expanding your skills and knowledge of the housing sector.
Applicants must be able to travel across the region as required. Although based at Broadfield Close and Ferndale in Much Hadham, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in England employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clarion Housing Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in facilities management can benefit the Over 55's Housing schemes. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer care skills! During the interview, share specific examples of how you've handled challenging situations with residents or clients. Highlight your communication skills and ability to stay calm under pressure – these are key for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in England
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experience.
Show Off Your Customer Care Skills: Since this role is all about providing excellent service to our residents, don’t forget to showcase your customer care skills. Share specific examples from your past experiences that demonstrate how you’ve gone above and beyond for customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to review all the details before hitting send!
How to prepare for a job interview at Clarion Housing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing, especially around customer care and facilities management. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you effectively communicated with customers or managed conflicts. This will demonstrate your ability to handle the diverse needs of residents and work collaboratively with internal teams.
✨Demonstrate Flexibility and Calmness
Given the nature of the role, it’s important to convey that you can remain calm under pressure. Think of situations where you had to manage emergencies or unexpected challenges. Sharing these stories will highlight your problem-solving skills and adaptability, which are crucial for this position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the specific challenges faced in the role, or how success is measured. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.