At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware/software issues for internal customers.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, hybrid work, and lifestyle-supporting benefits.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, customer service, and knowledge of Microsoft technologies.
The predicted salary is between 30264 - 41613 £ per year.
Location: London, Corsica Street, Islington – with travel
Salary: £30,264 to £41,613 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is an exciting time to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland.
If you have exceptional customer service skills and want to make a real difference to people's lives then this could be just what you’ve been looking for!
You must have experience of running IT clinics / tech bars / drop-in sessions or offering a significant amount of face-to-face hands-on IT support to different internal customers including regular VIP support.
With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, printers, cloud printing solutions, tablet and mobile support (Android and iOS), you’ll play a vital role in the team, troubleshooting hardware and software issues and maintaining end-user devices.
The role will be based from our office in Islington with regular travel to sites throughout London and the Home Counties. You’ll provide on-site technical support and assistance to customers at the group’s offices, sheltered housing schemes (known as LiveSmart) and other locations within the region where Clarion provides corporate IT services.
You’ll be working closely with the Service Desk and other IT teams to deliver high-quality location-based support.
With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, along with Mobile Device Management system experience and Video Conference system support experience, you’ll need to be proficient in providing end-user support for network-related queries and hardware setup.
If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now!
Please review the full role profile before applying.
This is a hybrid role with a base location at our offices in Islington. Candidates will be expected to work from a Clarion office or at a Clarion site each day. Applicants must be able to travel across the region as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Act now – apply today! This vacancy may close early without notice.
Desk Side Analyst employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an award-winning employer, recognised for our commitment to creating inspiring workplaces. Our Islington office offers a vibrant work culture where your contributions truly make a difference in people's lives, alongside competitive salaries and comprehensive benefits that support your lifestyle. With ample opportunities for professional growth and development, you'll thrive in a collaborative environment while providing essential IT support across London and the Home Counties.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Side Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clarion Housing Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clarion Housing Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clarion Housing Group!
✨Direct Apply to Clarion Housing Group
Let's not forget to apply directly through the Clarion Housing Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desk Side Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clarion Housing Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clarion Housing Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clarion Housing Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
