At a Glance
- Tasks: Deliver exceptional customer service and support during the Defect Liability Period.
- Company: Join Clarion Housing Group, the UK's largest social landlord.
- Benefits: Competitive salary, hybrid work, and a commitment to your professional growth.
- Other info: Dynamic team environment with opportunities for personal and career development.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Strong communication skills and computer literacy, especially with CRM systems.
The predicted salary is between 30264 - 37830 £ per year.
Location: Hybrid/Corsica Street, Islington
Salary: £30,264 - £37,830 per annum
Hours: 36 per week
Contract Type: Permanent
Are you passionate about delivering excellent customer service? If so, we have an exciting opportunity for you! Latimer Homes is seeking a dedicated and customer-focused Customer Care & Quality Executive to join our Customer Experience team. In this vital role, you’ll be part of a team that ensures every customer has an exceptional experience even after they have moved into their new home.
You’ll play a key role in our mission to make every interaction count, providing outstanding service and support during the Defect Liability Period for each property. This operational position involves managing and resolving customer defects within agreed timelines while upholding the highest standards of service. You’ll thrive in a fast-paced environment, adept at handling challenging conversations with empathy and professionalism.
Your excellent written and verbal communication skills will be crucial in keeping customers informed and reassured throughout the process. To succeed in this role, strong computer literacy is essential, particularly with CRM systems and Microsoft Office applications such as Word, Excel, and Outlook. Experience in housing and familiarity with NHBC standards will be highly beneficial.
We’re looking for individuals with great attention to detail who can identify trends in customer issues and propose preventative measures that contribute to continuous improvement.
This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office every Monday with the team. This is subject to change depending on business needs. If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. Applicants must be able to travel across the region as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
About Clarion Housing Group: Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Care & Quality Executive employer: Clarion Housing Group
Clarion Housing Group is an excellent employer, offering a supportive work culture that values employee growth and development. Located in the vibrant Greater London House, this role not only provides competitive salaries starting at £37,796 but also a range of benefits designed to enhance your lifestyle, making it an ideal place for those seeking meaningful and rewarding employment in the legal field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Quality Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarion Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarion Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care & Quality Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarion Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Clarion Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarion Housing Group!
How to prepare for a job interview at Clarion Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
