At a Glance
- Tasks: Lead a team to deliver excellent customer service and maximise rent collection.
- Company: Join Clarion Housing Group, a leading housing organisation with a commitment to community.
- Benefits: Competitive salary, flexible hybrid working, and lifestyle-supporting benefits.
- Other info: Dynamic role with opportunities for career growth and continuous learning.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a background in income management or customer accounts.
The predicted salary is between 38623 - 45005 £ per year.
Location: Hybrid/March, Cambridgeshire
Salary: £38,623 - £45,005 per annum
Hours: 36 per week
Contract Type: Permanent
Do you pride yourself on delivering an excellent customer experience? Are you a people person with the ability to manage and support a team? If so, this could be the perfect opportunity for you!
This is an excellent opportunity for an experienced Customer Accounts professional with leadership experience, or someone ready to take the next step into a team leadership role, to build on their expertise while making a real difference to customers.
As a Customer Accounts Team Leader, you'll lead a team of Customer Account Specialists, supporting them to deliver effective, compliant services that underpin the Group's income management approach. You'll play a key role in maximising rent collection while helping to minimise financial hardship for our customers through a fair, customer-focused approach.
You'll be responsible for coaching, developing and motivating your team to achieve their full potential, managing performance, providing regular feedback and addressing underperformance where necessary. You'll set clear objectives, monitor progress and foster a culture of continuous learning, ensuring your team has the skills and knowledge needed to deliver excellent outcomes. Through your leadership, you'll drive high performance while supporting the ongoing development of the service.
We're looking for someone with experience of leading, motivating or developing others, together with a strong background in income management, debt recovery, credit control or a similar customer accounts environment. You'll have a proven track record of improving team and service performance while balancing commercial objectives with excellent customer service.
You'll also have a sound understanding of rent arrears management, relevant legislation, court processes, policies and procedures, together with a good working knowledge of Housing Benefit, Universal Credit and Welfare Reform, and the impact these have on customers.
This is a fantastic opportunity to join a leading housing organisation, develop your leadership career and make a meaningful contribution to improving outcomes for customers and the business alike.
If this sounds like an opportunity you’d be interested in, we look forward to hearing from you.
Closing Date: Wednesday 29th July 2026 at midnight
Interviews will take place on Monday 10th and Tuesday 11th August 2026.
This is a hybrid role with a base location at our office in March. Candidates will be expected to work flexibly between the office and home in line with business needs.
Applicants must be able to travel across regions as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Customer Accounts Team Leader employer: Clarion Housing Group
Clarion Housing Group is an excellent employer, offering a supportive work culture that values employee growth and development. Located in the vibrant Greater London House, this role not only provides competitive salaries starting at £37,796 but also a range of benefits designed to enhance your lifestyle, making it an ideal place for those seeking meaningful and rewarding employment in the legal field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarion Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarion Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Accounts Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarion Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Clarion Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarion Housing Group!
How to prepare for a job interview at Clarion Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
