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- Tasks: Support income management services and policies while maximising rent collection.
- Company: Join Clarion Housing Group, the UK's largest social landlord dedicated to affordable housing.
- Benefits: Enjoy hybrid working, flexible hours, and a commitment to rewarding hard work.
- Why this job: Make a real impact in communities while developing your skills in a supportive environment.
- Qualifications: GCSE Maths and English Grade C or equivalent; strong communication and mathematical skills required.
- Other info: Extensive travel may be needed; apply before July 16, 2025.
The predicted salary is between 33018 - 38325 £ per year.
We're excited to announce that we're seeking a Customer Accounts Specialist to join our team based in Croydon. As a Customer Accounts Specialist, you'll play a key role in supporting the delivery of our income management service and policies. These roles aim to maximise rent collection and minimise financial hardship for our customers across the entire group.
We're looking for a target-driven person with a strong track record in delivering high-quality service and excellent communication skills. You'll need to adapt well and be confident in dealing with difficult situations. In addition, you'll present cases in court, so excellent written communication skills and proficiency in mathematical calculations are a must.
Ideally, you'll have a housing background, GCSE Maths and English Grade C or equivalent, and proficiency in MS Office packages. You'll also need to be able to travel extensively across the region to remote locations where public transport may not be available.
If you're looking for a challenging and rewarding opportunity, we'd love to hear from you. This is a hybrid role with a base location at our office in Croydon. Candidates will be expected to work flexibly between the office and home in line with business needs.
About Clarion Housing Group: Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Accounts Specialist employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Specialist
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Accounts Specialist. Understanding income management services and policies will help you demonstrate your knowledge during interviews, showing that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult situations. Practising role-play scenarios can prepare you for potential challenges you might face in the role, making you more confident when discussing your approach in interviews.
✨Tip Number 3
Since you'll be presenting cases in court, consider gaining some insights into legal processes related to housing. This knowledge can set you apart from other candidates and show your commitment to understanding the full scope of the role.
✨Tip Number 4
Network with current or former employees of Clarion Housing Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Accounts Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Customer Accounts Specialist position. Highlight the skills and experiences that align with what Clarion is looking for.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service, income management, and any housing background you may have. Emphasise your communication skills and ability to handle difficult situations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your skills can contribute to Clarion's mission. Mention specific examples of your achievements in previous roles that demonstrate your suitability for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that your written communication is clear and professional, as this is crucial for the role.
How to prepare for a job interview at Clarion Housing Group
✨Showcase Your Communication Skills
As a Customer Accounts Specialist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in challenging situations. Use examples from your past experiences where you successfully resolved conflicts or communicated complex information.
✨Prepare for Mathematical Questions
Since proficiency in mathematical calculations is essential for this role, brush up on your maths skills before the interview. Be ready to tackle any numerical questions that may come up, and consider practicing with real-life scenarios related to income management.
✨Understand the Company’s Mission
Familiarise yourself with Clarion Housing Group's mission and values. Understanding their commitment to providing affordable homes and supporting communities will help you align your answers with their goals, showing that you are genuinely interested in contributing to their mission.
✨Demonstrate Flexibility and Adaptability
This role requires travelling to remote locations and working flexibly between home and the office. Be prepared to discuss your previous experiences that showcase your adaptability and willingness to take on challenges, as well as how you manage your time effectively in a hybrid work environment.