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- Tasks: Support residents with their tenancies and manage income collection.
- Company: Clarion Housing Group, dedicated to making a social impact.
- Benefits: Competitive salary, flexible hybrid work, and lifestyle-supporting benefits.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 35199 - 40856 £ per year.
Location: Hybrid/Islington, London
Salary: £35,199 - £40,856 per annum
Hours: 36 per week
Contract Type: x2 Permanent and x2 12 Months Fixed Term Contracts
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations.
With experience in customer account management, ideally within social housing, you’ll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you’re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.
If this sounds like an opportunity for you, please review the full role profile before applying: Customer Accounts Specialist.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work flexibly between the office and home. Applicants must be able to travel across the region to remote locations where public transport may not be available. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
We reserve the right to close this advert early.
Customer Account Specialists x4 employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialists x4
✨Tip Number 1
Get to know the company! Research Clarion Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Account Specialist, you'll need to empathise with residents. Role-play common scenarios with friends or family to build your confidence in handling tough conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at Clarion Housing.
We think you need these skills to ace Customer Account Specialists x4
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what being a Customer Account Specialist is all about, so make sure you highlight relevant experience and skills that match what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents, it's crucial to demonstrate your compassionate communication skills. Use your application to share examples of how you've successfully navigated challenging conversations in the past. We love to see empathy in action!
Be Specific About Your Experience: When detailing your experience, be specific! If you've worked in customer account management or social housing before, let us know how that experience has prepared you for this role. Numbers and outcomes can really make your application stand out, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Clarion Housing!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Account Specialist inside out. Familiarise yourself with Clarion Housing's mission and values, and think about how your experience aligns with their goals. This will help you demonstrate your genuine interest in making a difference.
✨Showcase Your Empathy
Since this role requires compassionate communication skills, prepare examples from your past experiences where you've successfully navigated challenging customer interactions. Highlight how you empathised with customers and resolved their issues, as this will resonate well with the interviewers.
✨Brush Up on Tech Skills
Get comfortable with Microsoft Dynamics and any other CRM or housing management systems mentioned in the job description. If you have experience using similar platforms, be ready to discuss how you utilised them to improve customer experiences or streamline processes.
✨Prepare for Pressure
Think about scenarios where you've had to negotiate positive outcomes under pressure. Be ready to share these stories during the interview, as they’ll want to see how you handle stress and maintain clarity while supporting customers through tough situations.