At a Glance
- Tasks: Manage Over 55's Housing schemes and provide excellent customer care.
- Company: Award-winning Clarion Housing Group dedicated to making a difference.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Other info: Flexible working environment with potential for career advancement.
- Why this job: Make a real impact on residents' lives while expanding your skills in housing management.
- Qualifications: Experience in Facilities Management and strong communication skills required.
The predicted salary is between 23587 - 31024 £ per year.
Location: Burgess Hill - Colmer Court
Salary: £23,587.20 - £31,024 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We are looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you will have excellent communication skills and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you will be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You will preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Monday 13th April 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Colmer Court, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Burgess Hill employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an award-winning employer, recognised for our commitment to creating inspiring workplaces. Our Islington office offers a vibrant work culture where your contributions truly make a difference in people's lives, alongside competitive salaries and comprehensive benefits that support your lifestyle. With ample opportunities for professional growth and development, you'll thrive in a collaborative environment while providing essential IT support across London and the Home Counties.
StudySmarter Expert Advice🤫
We think this is how you could land Over 55's Housing - Complex Manager in Burgess Hill
✨Tip Number 1
Get to know the company! Before your interview, take some time to explore Clarion's website. Understanding their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and facilities management. Think of examples from your past experiences that highlight your skills and how you can make a difference in the lives of residents.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in Burgess Hill
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Over 55's Housing - Complex Manager role involves. Check out the job description and think about how your skills match up with what they're looking for.
Show Off Your Skills:When you're putting together your application, highlight your customer care skills and any experience in facilities management. Use examples from your past roles to show how you've made a difference in similar situations.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. Remember, they want to see how well you can communicate, so make it easy for them to read!
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, you can find more info about us and the benefits we offer while you're there.
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing. This includes knowing about customer care, facilities management, and the specific needs of residents. It’ll show that you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
As the first point of contact for residents, your communication skills are crucial. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Think about times when you’ve had to manage conflicts or provide support to customers.
✨Demonstrate Flexibility and Calmness
The job requires someone who can stay calm under pressure. Be ready to discuss scenarios where you’ve had to adapt quickly or handle emergencies. Highlight your problem-solving skills and how you prioritise tasks when things get hectic.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team you'll be working with, the challenges they face, or how success is measured in this position. It’s a great way to engage and leave a lasting impression.
