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- Tasks: Manage resident services and ensure security in our Over 55's Housing schemes.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Why this job: Make a real impact on residents' lives while developing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
- Other info: Flexible working environment with potential for career advancement.
The predicted salary is between 23587 - 31024 £ per year.
Location: Burgess Hill - Colmer Court
Salary: £23,587.20 - £31,024 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We are looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you will have excellent communication skills and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills, you will be able to organise and prioritise your own workload while delivering excellent services to our customers.
You will preferably have previous experience in Facilities Management and have a working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives while expanding your skills and knowledge of the housing sector.
Please review the full role profile on our website before applying.
Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Monday 13th April 2026 at midnight.
Applicants must be able to travel across the region as required. Although based at Comer Court, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
55+ Housing: Resident Services & Security Manager in Burgess Hill employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 55+ Housing: Resident Services & Security Manager in Burgess Hill
✨Tip Number 1
Get to know the company! Before your interview, take some time to explore Clarion's website. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer care and facilities management. Prepare your answers, but keep them natural. We want you to sound confident and authentic when discussing your experience.
✨Tip Number 3
Show off your soft skills! As a Resident Services & Security Manager, communication and flexibility are key. Be ready to share examples of how you've handled challenging situations or emergencies in the past. This will demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace 55+ Housing: Resident Services & Security Manager in Burgess Hill
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Resident Services & Security Manager role is all about. Check out the job description on our website and think about how your skills match up with what we're looking for.
Show Off Your Skills: When you're putting together your application, highlight your customer care skills and any experience in Facilities Management. We want to see how you can bring your unique talents to our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Make sure you apply through our website! It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, you can explore more about who we are and what we do while you’re there.
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Resident Services & Security Manager, especially around customer care and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you've successfully managed resident interactions or resolved conflicts. This will demonstrate your ability to handle the pressures of the role effectively.
✨Demonstrate Flexibility and Calmness
The job requires someone who can stay calm under pressure. Think of situations where you've had to deal with emergencies or unexpected challenges. Share these stories during your interview to illustrate your problem-solving skills and adaptability.
✨Highlight Your IT Proficiency
Since good IT skills are essential for this role, be ready to discuss your experience with various systems. If you have specific software knowledge relevant to housing or facilities management, mention it. This shows that you’re prepared to hit the ground running.