At a Glance
- Tasks: Deliver top-notch customer service during home handovers and resolve issues efficiently.
- Company: Join Clarion Housing Group, a diverse and inclusive organisation.
- Benefits: Competitive salary and the flexibility of a home-based role.
- Other info: Opportunity to grow in a supportive and dynamic environment.
- Why this job: Make a real difference in customers' lives while working from home.
- Qualifications: Experience in customer service and proficiency in Microsoft Office and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Clarion Housing Group is seeking two Customer Home Experience Executives for a home-based role covering the South West and East/Central regions. You will ensure high-quality customer service during home handovers and resolve customer issues effectively.
The ideal candidate will have experience in customer service within the housing industry, carry out snagging inspections, and demonstrate proficiency in Microsoft Office and CRM systems.
This position offers competitive salaries, commensurate with location, and the opportunity to work for a diverse and inclusive organization.
Home-Based Customer Experience Specialist (New Homes) in Bristol employer: Clarion Housing Group
Clarion Housing Group is an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Home-Based Customer Experience Specialist, you will enjoy the flexibility of remote work while being part of a team dedicated to delivering exceptional service in the housing sector. With competitive salaries and a commitment to diversity, Clarion provides a rewarding environment for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Home-Based Customer Experience Specialist (New Homes) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the housing industry, especially those who work at Clarion Housing Group. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle snagging inspections or resolve customer issues. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any CRM systems you’ve used. Being comfortable with these tools will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Home-Based Customer Experience Specialist (New Homes) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the housing industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your snagging inspection experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to our team. We love hearing personal stories that connect to the role.
Show Off Your Tech Skills:Since proficiency in Microsoft Office and CRM systems is key, make sure to mention any relevant experience you have with these tools. We’re keen on candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing industry and customer service best practices. Familiarise yourself with common snagging issues and how to resolve them, as this will show that you're prepared and understand the role.
✨Showcase Your Skills
Be ready to discuss your experience with Microsoft Office and CRM systems. Prepare specific examples of how you've used these tools in previous roles to enhance customer experience or streamline processes.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Customer Experience Specialist. Make sure to ask clarifying questions and summarise what the interviewer says to show you’re engaged and understand their needs.
✨Emphasise Your Problem-Solving Abilities
Prepare to share examples of how you've effectively resolved customer issues in the past. Highlight your approach to problem-solving and how you ensure customer satisfaction, as this is key for the role.
