At a Glance
- Tasks: Deliver exceptional customer service and create memorable home experiences for new homeowners.
- Company: Join Clarion Housing Group, a leader in customer-focused housing solutions.
- Benefits: Competitive salary, flexible working, and lifestyle-supporting benefits.
- Other info: Home-based role with travel across regions and opportunities for career growth.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer service and knowledge of new build homes required.
The predicted salary is between 34869 - 43586 £ per year.
Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions.
Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum.
Hours: 36 per week.
Contract Type: x1 Permanent (East region) and 1x 15 Month Fixed Term Contract (South West region).
We’re looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer’s new home.
We’ll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You’ll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you’ll be responsible for creating high quality Home User Guides for each new home.
You’ll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.
We’re looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey. You’ll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.
A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential. We’re looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.
In addition, you’ll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.
If you’ve delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!
If this sounds like an opportunity for you, please review the full role profile and behaviours before applying – Customer Home Experience Executive and Behaviours & Mandatory Accountabilities OD Level 5.
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a home-based role with regular travel across the South, East and Central regions. You’ll be required to work from the office one day per week, but this is dependent on site work requirements.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Customer Home Experience Executive x2 in Bristol employer: Clarion Housing Group
At Clarion Housing Group, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. With a strong commitment to professional development, we offer extensive growth opportunities and a supportive work culture that prioritises teamwork and customer satisfaction. Our home-based roles provide flexibility while allowing you to make a meaningful impact in the communities we serve across the South West and East regions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Home Experience Executive x2 in Bristol
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group and understand their values, mission, and the specifics of the Customer Home Experience Executive role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle various situations that might arise when settling customers into their new homes. Being able to demonstrate your problem-solving skills and customer focus will set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Customer Home Experience Executive x2 in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Home Experience Executive role. Highlight your experience in customer service, especially in the housing sector, and show us how you can deliver that best-in-class service we’re looking for.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you've used. We want to see how you can manage customer information and track communications effectively, so give us examples of how you've done this in the past.
Be Personable:Since this role is all about creating memorable experiences for customers, let your personality shine through in your application. Share stories that demonstrate your passion for customer service and how you’ve gone above and beyond to resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in the housing sector. Be ready to share specific examples of how you've handled customer queries or issues, particularly around new builds. This will show that you understand the importance of a smooth customer journey.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your skills align with what they’re looking for, especially around home demonstrations and snagging inspections. Being able to relate your experience directly to the role will impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
✨Showcase Your Tech Skills
Since the role requires proficiency in Microsoft Office and CRM systems, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used them effectively, as this will demonstrate your capability to manage customer information efficiently.
