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- Tasks: Lead a dynamic team to transform lettings and improve customer outcomes.
- Company: Join Clarion Housing Group, an award-winning employer dedicated to community impact.
- Benefits: Competitive salary, hybrid working, and lifestyle-supporting benefits.
- Why this job: Make a real difference in housing while developing your leadership skills.
- Qualifications: Experience in social housing management and strong performance improvement skills.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 42000 - 58000 £ per year.
Location: Haywards Heath (Burns House) or Leatherhead (Carlton House) Hybrid working arrangement
Salary: £49,178 to £57,849 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a pivotal time to join Clarion’s Lettings Service. We are piloting new ways of working, investing in service transformation and reshaping how we deliver available homes for customers and communities. We’re looking for an experienced, confident operational leader who wants to help lead that change.
As Available Homes Manager for the South region, you will provide senior operational leadership for a large, dispersed team responsible for the end-to-end delivery of safe, compliant and sustainable lettings. You will operate as a regional lead within a national management team, working closely with the Head of Home Moves and fellow Available Homes Managers to shape strategy, drive consistency and deliver national service improvements alongside strong regional performance.
This is a hands-on management role with real accountability for performance, partnership working and customer outcomes. You’ll play a key role in reducing rent loss, improving turnaround times and embedding consistent, high-quality practice across the region, while contributing to wider service improvement and national transformation activity.
What you’ll be responsible for:
- Leading, motivating and developing a large dispersed regional team, embedding a strong culture of accountability, performance and continuous improvement.
- Owning and improving end-to-end lettings performance, using data and insight to drive decision-making and measurable outcomes.
- Reducing void turnaround times and rent loss through effective planning, prioritisation and cross-service collaboration.
- Acting as a regional lead within the national Available Homes management structure, contributing to national planning, decision-making and transformation activity.
- Building and maintaining effective working relationships with local authorities and external partners, including managing nomination agreements.
- Working closely with Maintenance, Housing Management and Development teams to ensure homes are ready to let, compliant and allocated fairly.
- Ensuring all activity meets regulatory, statutory and organisational requirements, with a clear focus on customer experience and risk management.
- Contributing to the development of consistent ways of working, service improvement initiatives and policy across the national service.
What we’re looking for:
- Significant management experience within social or affordable housing, a housing association or local authority environment.
- A proven track record of managing operational teams at scale, ideally across multiple locations or regions.
- Strong performance management capability, with experience improving outcomes in complex or pressured operational services.
- Confidence working with senior stakeholders, including local authorities, commissioners and internal leadership teams.
- A structured, analytical and solutions-focused approach, with the ability to balance operational delivery with longer-term improvement.
This is a hybrid role with a base location at our offices in Haywards Heath or Leatherhead. Candidates must be able to travel and spend time across the offices within the South region.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Available Homes Manager (South) employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Available Homes Manager (South)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who might know someone at Clarion. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by diving deep into Clarion’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of service transformation.
✨Tip Number 3
Practice your leadership stories! We want to hear about your past experiences managing teams and improving performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Clarion.
We think you need these skills to ace Available Homes Manager (South)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social or affordable housing. We want to see how your skills align with the role of Available Homes Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills: As this role involves leading a large team, it’s crucial to demonstrate your management experience. Share specific examples of how you've motivated teams and improved performance in previous roles. We love seeing real-life success stories!
Be Data-Driven: Since the role focuses on using data to drive decision-making, include any experience you have with performance metrics or analytics. We’re keen to know how you’ve used data to achieve measurable outcomes in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Clarion Housing Group
✨Know Your Stuff
Before the interview, dive deep into Clarion's Lettings Service and their recent initiatives. Familiarise yourself with their goals around service transformation and how they aim to improve lettings performance. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led operational teams in the past. Highlight your ability to motivate a dispersed team and drive performance improvements. Use metrics to demonstrate your impact, like reduced void turnaround times or improved customer outcomes.
✨Be Data-Driven
Since the role involves using data to drive decision-making, come prepared to discuss how you've used data insights in previous roles. Think about how you can apply this analytical approach to enhance lettings performance and contribute to national service improvements.
✨Build Relationships
Clarion values collaboration with local authorities and external partners. Be ready to talk about your experience in building effective working relationships. Share examples of how you've managed partnerships and contributed to successful outcomes in your previous roles.
