At a Glance
- Tasks: Support vibrant communities by ensuring safe and clean neighbourhoods through inspections and projects.
- Company: Join Clarion Housing Group, dedicated to creating attractive and secure living spaces.
- Benefits: Competitive salary, hybrid working, and a commitment to your professional growth.
- Other info: Enjoy extensive travel across the region and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while working collaboratively in your community.
- Qualifications: Customer service experience and a positive mindset are essential.
The predicted salary is between 35809 - 41593 £ per year.
Salary: £35,809 to £41,593 per annum
Hours: 36 hours per week
Location: Hybrid working arrangement
Contract Type: Secondment/Fixed term contract until March 2027
We're looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas. You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live.
What you'll be doing
- Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe.
- Delivering regular estate inspections, identifying and reporting issues and making improvements.
- Designing and delivering neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.
- Supporting residents to manage their tenancies including sign ups, welfare checks, investigations of ASB and breaches of tenancy.
- Working closely with safeguarding teams, social services, mental health teams and the police to support residents' health and wellbeing and that of the wider neighbourhood.
What you'll need
- A confident and resilient individual with a positive mindset.
- Sound experience in customer service and enjoyment in working with people in the community.
- Ability to develop effective working relationships across Clarion and external agencies.
- Experience of working to policies, procedures, plans and targets, exercising good judgement whilst being proactive and creative in finding solutions.
- Experience with IT systems and processes and ability to grow knowledge and experience of using new ones.
- Willingness to travel across the region as required; a vehicle will be essential.
What you'll get in return
If this sounds like an opportunity for you then please review the full role profile before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Tuesday 30th June 2026 at midnight. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Neighbourhood Response Officer in Wendover employer: Clarion Housing Group Limited
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our Neighbourhood Response Officers to make a tangible impact in the communities of Oxfordshire and Milton Keynes. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive salaries and benefits that cater to your lifestyle needs. Join us in our mission to create safe, vibrant neighbourhoods where everyone can thrive.
Contact Details:
Clarion Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Response Officer in Wendover
✨Tip Number 1
Get to know the company! Research Clarion Housing Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've demonstrated customer service skills or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Neighbourhood Response Officer in Wendover
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’s packed with info about what we’re looking for in a Neighbourhood Response Officer, so take notes on key skills and experiences that match your background.
Tailor Your CV and Cover Letter:When applying, don’t just send a generic CV. We want to see how your experience aligns with our needs. Highlight relevant customer service experience and any projects you've worked on that demonstrate your ability to engage with communities.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love proactive and creative thinkers, so share specific instances where you’ve found solutions or improved situations in your previous roles.
Apply Through Our Website:Make sure to submit your application through our website. This ensures it gets to the right place and maximises your chances of being considered for an interview. Plus, you can find all the details you need there!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Neighbourhood
Before the interview, take some time to research the areas you'll be covering, like Oxfordshire and Milton Keynes. Familiarise yourself with local issues, community projects, and any recent developments. This will show your genuine interest in the role and help you discuss how you can contribute to making these neighbourhoods safe and vibrant.
✨Showcase Your Customer Service Skills
As a Neighbourhood Response Officer, you'll be working closely with residents and various agencies. Prepare examples from your past experiences where you've successfully resolved conflicts or improved customer satisfaction. Highlight your ability to build relationships and work collaboratively, as this is key to the role.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to exercise good judgement and find creative solutions. Be ready to discuss how you approach challenges, especially in community settings. This will illustrate your proactive mindset and resilience, which are essential for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
