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- Tasks: Lead a dynamic team to transform lettings and improve customer outcomes.
- Company: Join Clarion, an award-winning employer dedicated to service transformation.
- Benefits: Competitive salary, hybrid working, and lifestyle-supporting benefits.
- Why this job: Make a real impact in housing while developing your leadership skills.
- Qualifications: Experience in social housing management and strong performance capabilities required.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 49178 - 57849 £ per year.
Location: Haywards Heath (Burns House) or Leatherhead (Carlton House)
Hybrid working arrangement
Salary: £49,178 to £57,849 per annum
Hours: 36 hours per week
Contract Type: Permanent
Employer of the Year Housing Heroes awards 2025
This is a pivotal time to join Clarion's Lettings Service. We are piloting new ways of working, investing in service transformation, and reshaping how we deliver available homes for customers and communities. We’re looking for an experienced, confident operational leader who wants to help lead that change.
As Available Homes Manager for the South region, you will provide senior operational leadership for a large, dispersed team responsible for the end-to-end delivery of safe, compliant and sustainable lettings. You will operate as a regional lead within a national management team, working closely with the Head of Home Moves and fellow Available Homes Managers to shape strategy, drive consistency and deliver national service improvements alongside strong regional performance.
This is a hands-on management role with real accountability for performance, partnership working and customer outcomes. You’ll play a key role in reducing rent loss, improving turnaround times and embedding consistent, high-quality practice across the region, while contributing to wider service improvement and national transformation activity.
What you’ll be responsible for:
- Leading, motivating and developing a large dispersed regional team, embedding a strong culture of accountability, performance and continuous improvement.
- Owning and improving end-to-end lettings performance, using data and insight to drive decision-making and measurable outcomes.
- Reducing void turnaround times and rent loss through effective planning, prioritisation and cross-service collaboration.
- Acting as a regional lead within the national Available Homes management structure, contributing to national planning, decision-making and transformation activity.
- Building and maintaining effective working relationships with local authorities and external partners, including managing nomination agreements.
- Working closely with Maintenance, Housing Management and Development teams to ensure homes are ready to let, compliant and allocated fairly.
- Ensuring all activity meets regulatory, statutory and organisational requirements, with a clear focus on customer experience and risk management.
- Contributing to the development of consistent ways of working, service improvement initiatives and policy across the national service.
What we’re looking for:
- Significant management experience within social or affordable housing, a housing association or local authority environment.
- A proven track record of managing operational teams at scale, ideally across multiple locations or regions.
- Strong performance management capability, with experience improving outcomes in complex or pressured operational services.
- Confidence working with senior stakeholders, including local authorities, commissioners and internal leadership teams.
- A structured, analytical and solutions-focused approach, with the ability to balance operational delivery with longer-term improvement.
Closing Date: Sunday 8th February 2026 at midnight.
This is a hybrid role with a base location at our offices in Haywards Heath or Leatherhead. Candidates must be able to travel and spend time across the offices within the South region. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Available Homes Manager (South) in Surrey employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Available Homes Manager (South) in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to lettings and customer service, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your management experience and operational leadership can drive performance improvements. Keep it concise and impactful to grab their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Available Homes Manager (South) in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Available Homes Manager role. Highlight your relevant experience in social or affordable housing, and show us how your skills align with the job description.
Showcase Your Leadership Skills: As this role involves leading a large team, we want to see examples of your management experience. Share specific instances where you've motivated teams or improved performance in previous roles.
Be Data-Driven: Since the role focuses on using data to drive decision-making, include any relevant metrics or outcomes from your past work. This will help us understand how you approach operational challenges and improvements.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to explore more about our company culture and values.
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Available Homes Manager. Familiarise yourself with the key responsibilities and how they align with your experience in social or affordable housing. This will help you articulate how your background makes you a perfect fit for leading a large, dispersed team.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully managed operational teams in the past. Highlight your ability to motivate and develop staff, as well as how you've driven performance improvements. Use data and insights to back up your achievements, as this aligns with the role's focus on measurable outcomes.
✨Understand the Bigger Picture
Clarion is looking for someone who can contribute to national planning and transformation activities. Research their current initiatives and think about how you can add value. Be ready to discuss how you would approach reducing void turnaround times and improving customer outcomes in line with their strategic goals.
✨Build Relationships
Since the role involves working closely with local authorities and external partners, be prepared to talk about your experience in building effective working relationships. Share examples of how you've collaborated across services to achieve common goals, as this will demonstrate your ability to manage partnerships effectively.
