Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve complex service charge complaints and enhance customer satisfaction.
- Company: Join Clarion Housing Group, a leader in housing solutions.
- Benefits: Competitive salary, hybrid work, and lifestyle-supporting benefits.
- Other info: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Make a real difference by improving trust and communication with residents.
- Qualifications: Experience in handling complaints with strong analytical skills.
The predicted salary is between 31038 - 39695 £ per year.
Location: Hybrid - Borehamwood
Salary: London - £31,038 - £39,695 per annum National - £28,299 - £36,585 per annum
Hours: 36 per week
Contract Type: Permanent
We have some exciting new opportunities for Service Charge Complaints Specialists responsible for resolving complex complaints to join our team in Borehamwood. You’ll act as a first point of contact for resolving customer service charge queries and complaints. Ensuring complaints are handled fairly, transparently and in line with regulatory requirements while delivering high‑quality customer service.
We’ll look to you to play a key part in reducing service charge disputes, improving trust with residents and supporting continuous improvement in service charge setting, communication and recovery.
If you have demonstrable experience handling service charge complaints and have strong investigative and analytical skills we want to hear from you.
Closing Date: Tuesday 5th May 2026 at midnight.
This is a hybrid role with a base location at our offices in Borehamwood. Candidates will be expected to work from the office at least one day per week.
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
You must be eligible to work in the UK to apply for this vacancy; Clarion is not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Service Charge Complaints Specialist employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Complaints Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Clarion or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service charge complaints. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've resolved complex complaints in the past, highlighting your investigative approach and customer service focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Charge Complaints Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Charge Complaints Specialist role. Highlight your experience with handling service charge complaints and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: Don’t forget to emphasise your investigative and analytical skills in your application. Give us examples of how you've resolved complex complaints in the past. This will help us understand your approach and how you can contribute to reducing service charge disputes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you brush up on service charge regulations and common complaints. Familiarise yourself with the specific processes and policies of the company, as this will show that you're serious about the role and ready to tackle those complex queries.
✨Showcase Your Skills
Prepare examples from your past experience where you've successfully resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your investigative and analytical skills.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This is crucial for a role that involves resolving complaints. You might even want to practice with a friend to ensure you’re comfortable with this skill.
✨Ask Insightful Questions
Prepare some questions that show your interest in the role and the company. Inquire about their approach to reducing service charge disputes or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.