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- Tasks: Lead the design and transition of IT services into live operations.
- Company: Award-winning Clarion Housing Group with a focus on innovation.
- Benefits: Competitive salary, flexible working, and lifestyle support.
- Why this job: Make a real impact in IT service management while enjoying hybrid work options.
- Qualifications: Experience in IT Service Management and strong communication skills.
- Other info: Join a dynamic team with excellent career growth opportunities.
The predicted salary is between 45000 - 61000 £ per year.
Location: Hybrid with any base location
London: £48,987 to £61,234 per annum
National: £45,168 to £56,461 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025.
Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you!
We’re looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner.
With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you’ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations.
By embedding service governance and quality assurance into the delivery lifecycle, you’ll ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.
With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Sunday 8th February 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the office at least once per month. Occasional travel may be required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
IT Service Design & Transition Lead in Norfolk employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design & Transition Lead in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service design and transition. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you successfully led service transitions. We want to see how you’ve made an impact, so be ready to share those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find more info about us and the benefits we offer. Let’s make this happen together!
We think you need these skills to ace IT Service Design & Transition Lead in Norfolk
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the IT Service Design & Transition Lead role is all about. Check out the job description and think about how your skills and experiences align with what we're looking for.
Tailor Your Application: Don’t just send a generic application! We want to see how your unique background fits with our needs. Highlight your experience in IT Service Management and any relevant projects you've led that showcase your stakeholder management and communication skills.
Be Clear and Concise: When you're writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Check Your Details: Before hitting 'send', double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important for this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you’re well-versed in IT Service Management principles, especially around service design and transition. Brush up on your knowledge of Service Design Packages (SDPs) and be ready to discuss how you've successfully introduced new services into live operations.
✨Showcase Your Communication Skills
Since the role requires excellent stakeholder management, prepare examples that highlight your ability to influence project managers and technical owners. Think of specific situations where your communication made a difference in a project’s success.
✨Demonstrate Collaboration
Be ready to talk about how you’ve worked with cross-functional teams in the past. Highlight instances where effective collaboration led to operational readiness and successful service transitions, as this is key for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to service governance and quality assurance. This shows your genuine interest in the role and helps you understand how you can contribute to their goals from day one.
