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- Tasks: Lead a team of Home Ownership Specialists to deliver exceptional services to customers.
- Company: Join Clarion Housing Group, a leader in the housing sector with a commitment to diversity.
- Benefits: Enjoy competitive salary, flexible working, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing or customer service, with strong communication and leadership abilities.
- Other info: Part-time role with opportunities for professional growth and a dynamic team culture.
The predicted salary is between 39110 - 45643 £ per year.
Location: Hybrid/Reed House, Norwich
Salary: £39,110 - £45,643 per annum pro rata
Hours: Part-time 15 hours per week
Contract Type: Permanent
We're seeking a dynamic and experienced Team Leader to lead a high-performing team of Home Ownership Specialists and provide fast, efficient, and fully compliant services to Clarion customers. In this role, you'll set the pace by providing clear direction, strategic planning, and confident leadership, ensuring that every case is handled with care, accuracy, and impact.
As Team Leader, you'll be the bridge between your team and a wide range of colleagues and partners, keeping communication smooth and making sure cases progress quickly and cost-effectively. Your team will be champions for our Homeowners, listening to what they need, making sure they feel supported, and ensuring all leasehold and homeownership transactions are handled promptly and professionally.
To thrive in this role, you'll bring solid leasehold knowledge, experience working in a regulated environment, and a confident, practical approach to making things happen. We're looking for a confident leader with experience in Housing Associations or similar sectors who combines strategic thinking with a strong customer focus.
You should offer insight into the homeownership market, a solid understanding of leasehold account management, and a clear vision for creating value for both customers and the business. A positive, professional attitude is essential, particularly when guiding teams through change, along with excellent communication skills and the ability to engage diverse stakeholders.
If you are driven by a commitment to exceptional customer service and possess expertise in leasehold and asset management, we would love to hear from you.
You'll be working Thursdays and Fridays as part of a job share, totalling 15 hours per week. You'll have the flexibility to work from home, with one required day in the office each week.
If this sounds like an opportunity for you, please review the full role profile before applying.
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Wednesday 17th December 2025 at midnight.
Interviews will be held at our Reed House office in Norwich on Tuesday 6th January 2026. As part of the assessment process, candidates will be asked to prepare and deliver a presentation; details will be provided to you ahead of your interview.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Home Ownership Team Leader in Norfolk employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Team Leader in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for that interview! Research Clarion Housing Group, understand their values, and think about how your experience aligns with their mission. A solid understanding of their work will help you stand out as a candidate.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or projects in the past. Highlight your ability to communicate effectively and drive results, especially in a regulated environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Clarion and contributing to their mission.
We think you need these skills to ace Home Ownership Team Leader in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leasehold management and customer service. We want to see how your skills align with the role of Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Team Leader, your ability to guide and inspire others is key. Use your application to share examples of how you've successfully led teams in the past, especially in regulated environments. We love seeing confident leaders who can make things happen!
Communicate Clearly: Your written communication should be clear and professional. Make sure to proofread your application for any typos or errors. We appreciate attention to detail, especially when it comes to handling cases with care and accuracy.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep everything organised. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you brush up on your leasehold knowledge and the homeownership market. Familiarise yourself with Clarion's services and values, as well as any recent news or changes in the housing sector. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you provided clear direction and strategic planning. Be ready to discuss how you can motivate and support your team while ensuring exceptional customer service.
✨Engage with Stakeholders
Since this role involves liaising with various colleagues and partners, think about how you’ve effectively communicated with diverse stakeholders before. Prepare to share your strategies for maintaining smooth communication and ensuring cases progress efficiently.
✨Nail the Presentation
As part of the interview process, you'll need to deliver a presentation. Take the time to prepare thoroughly, focusing on clarity and impact. Practice in front of friends or family to get comfortable, and make sure your visuals are engaging and informative.
