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- Tasks: Manage neighbourhood properties, assist residents, and tackle tenancy issues.
- Company: Join Clarion Housing Group, a leader in community-focused housing.
- Benefits: Competitive salary, flexible working, and lifestyle support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused attitude and ability to travel across regions.
- Other info: Hybrid role with opportunities for career growth and community engagement.
The predicted salary is between 34498 - 40070 £ per year.
Salary: £34,498 to £40,070 per annum
Location: March, Beacon House – hybrid working arrangement
Hours: 36 hours per week
Contract Type: Permanent
We\’re looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties across Cambridgeshire region.
You\’ll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
Working collaboratively with other teams, external agencies and residents, you\’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We\’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
You\’ll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You\’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.
If this sounds like an opportunity for you then take a look at the full role profile for more information here or please visit our website for more information.
Salaries are just the starting point. Here at Clarion we\’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more here or please visit our website.
Closing Date: Sunday 15th February 2026 at midnight
This is a hybrid role with a base location at our office in March. Candidates will be expected to work from the office and home as well as the ability to travel across the local Cambridgeshire region as and when required.
This post is subject to Basic Criminal Record Check Clearance.
At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
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Neighbourhood Response Officer employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Get to know the company! Research Clarion Housing Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to neighbourhood management and customer service. Think about real-life examples where you've made a difference in your community or resolved conflicts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Response Officer role. We want to see how you can contribute to keeping our neighbourhoods clean and safe!
Showcase Your Customer Focus: Since this role is all about engaging with residents, let us know about your customer service experience. Share examples of how you've successfully handled customer interactions or resolved issues in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find more info about the position there!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Neighbourhood
Familiarise yourself with the Cambridge area and its communities. Understand the local issues residents face, such as anti-social behaviour or tenancy breaches. This knowledge will help you demonstrate your commitment to making a positive impact during the interview.
✨Showcase Your Customer Focus
As a Neighbourhood Response Officer, you'll be working closely with residents. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to listen, empathise, and resolve issues effectively.
✨Collaborative Spirit
This role requires working with various teams and external agencies. Be ready to discuss your experience in collaboration. Share specific instances where teamwork led to successful outcomes, especially in community projects or neighbourhood initiatives.
✨Demonstrate Problem-Solving Skills
You’ll need to identify and investigate tenancy breaches and other issues. Prepare to discuss your approach to problem-solving. Think of examples where you’ve tackled challenges head-on and how you ensured the safety and cleanliness of the areas you managed.
