Clarion Housing Group Limited is seeking a Customer Care & Quality Specialist Team Leader to guide a team responsible for defects reporting and resolution in new homes. The role combines leadership with hands-on oversight of customer care processes, CRM usage, and performance improvement.
You will lead by example, coaching Customer Care and Quality Executives, optimise processes, and ensure high service levels while working in a hybrid setup across London or Manchester.
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Customer Care & Quality Team Lead — Hybrid Role in London employer: Clarion Housing Group Limited
At Clarion Housing Group Limited, we pride ourselves on being an excellent employer that values our employees' contributions and fosters a collaborative work culture. Based in London, our hybrid working model offers flexibility while ensuring you are part of a dynamic team dedicated to delivering impactful projects that enhance community living. With a strong focus on professional development and a commitment to resident satisfaction, we provide ample opportunities for growth and innovation in the field of project management.
Contact Details:
Clarion Housing Group Limited Recruitment Team
